James Heard
Lehigh Acres,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
22
22
years of professional experience
Work History
Registered Nurse
Shell Point Retirement Community
01.2018 - Current
- Hire and train new medical assistant in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated family members and caregivers on patient care instructions.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Medical Assistant
Shell Point Retirement Community
09.2011 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Security (Supervisor)
G4S Wackenhut
01.2005 - 08.2011
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Petroleum Supply Specialist
Army
10.2002 - 10.2005
- Tested fuel products and handled hazardous materials.
- Handled and transported fuel to vehicles and aircraft.
- Supervised reception, storage and shipping of fuel.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Assembled refueling systems and equipment and performed quality assurance.
Education
Bachelor of Science - Nursing
Rasmussen College - Topeka
Fort Myers, FL07.2022
Associate of Science - Nursing
Southern Technical College
Fort Myers11.2017
High School Diploma -
Tift County High School
Tifton, GA06.2001
Skills
- Nursing Staff Leadership
- Care Planning
- Wound Care
- Vaccine Administration
- Clinical judgment
- Infection Control Measures
- Patient Care Coordination
- Patient Education
Timeline
Registered Nurse
Shell Point Retirement Community
01.2018 - Current
Medical Assistant
Shell Point Retirement Community
09.2011 - 01.2018
Security (Supervisor)
G4S Wackenhut
01.2005 - 08.2011
Petroleum Supply Specialist
Army
10.2002 - 10.2005
Bachelor of Science - Nursing
Rasmussen College - Topeka
Associate of Science - Nursing
Southern Technical College
High School Diploma -
Tift County High School
Similar Profiles
Karen LeepperKaren Leepper
Registered Nurse at Shell Point Retirement CommunityRegistered Nurse at Shell Point Retirement Community
Brittany TaylorBrittany Taylor
Registered Nurse/Licensed Practical Nurse at Shell Point Retirement CommunityRegistered Nurse/Licensed Practical Nurse at Shell Point Retirement Community
James HeardJames Heard
Registered Nurse at Shell Point Retirement CommunityRegistered Nurse at Shell Point Retirement Community