James Heath
Provo,UT
Summary
Adept at enhancing customer satisfaction and streamlining operations.
Running a small business in the trucking industry has given me the skills, ability, and qualifications for an office position now in the industry.
I leveraged time management and problem-solving skills at Republic Services to foster trust through punctuality and reliability. My expertise in route planning and safety management significantly boosted efficiency, contributing to a notable improvement in service delivery and operational sustainability.
A hardworking employee is enthusiastic about learning the Dispatching field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Driver
Republic Services
01.2024 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customers on time and in excellent condition.
- Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
- Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Managed approximately 20 incoming calls and emails daily.
Independent Contractor
A & A Express
03.2016 - 09.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Collaborated closely with clients to better understand the entire project scope.
- Offered creative problem-solving techniques when faced with unexpected obstacles during a project.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Managed day-to-day operations of consulting business, which required such tasks as organizing and planning.
- Attended industry conferences or workshops to continuously improve my skills and expand my professional network.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Generated detailed reports to highlight product performance and usage metrics.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines, and budgets.
- Gathered, organized, and input information into a digital database.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Managed approximately 20 incoming calls and emails daily.
Independent Contractor
John Christner Trucking
01.2014 - 03.2016
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Managed day-to-day operations of consulting business, which required such tasks as organizing and planning.
- Attended industry conferences or workshops to continuously improve my skills and expand my professional network.
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Generated detailed reports to highlight product performance and usage metrics.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines, and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized, and input information into a digital database.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into a database system.
- Managed approximately 20 incoming calls and emails daily.
Education
Bachelor of Science - Accounting And Business Management
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
Skills
- Time Management
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Traffic laws knowledge
- Safety Management
- Route Planning
- Relationship Building
- Schedule Management
- Appointment Scheduling
- Business Management
Shooting Pool, swimming and reading
Managing different shots from different angles is challenging and fun to me! Swimming is my preferred way of aerobic exercise. I enjoy a variety of reading material as a daily practice.
Timeline
Driver - Republic Services
01.2024 - 06.2024
Independent Contractor - A & A Express
03.2016 - 09.2023
Independent Contractor - John Christner Trucking
01.2014 - 03.2016
Stevens-Henager College-Ogden - Bachelor of Science, Accounting And Business Management