Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Heath

Caledonia

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

5
5
years of professional experience

Work History

Shift Lead

Culver's of Caledonia
02.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Trained and mentored new employees to maximize team performance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Farm Hand

Lavender Life Co.
05.2020 - 08.2020
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Tracked technical improvements to save on ranch overhead.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Packaged products for shipment and additional processing.

Education

High School Diploma -

Caledonia High School
Caledonia, MI
05-2024

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Performance improvement
  • Staff motivation
  • Crew coordination

Accomplishments

  • Principal cellist of the Saint Cecilia's School of Music Philharmonic Orchestra
  • Musician of the Grand Rapids Youth Symphony
  • Solo and Ensemble for Strings Division One Medalist (Nine times)
  • State Solo and Ensemble for Strings Divion One Medalist (Four times)
  • Regional, State, and All-State Honors Choir member (2024)

Timeline

Shift Lead

Culver's of Caledonia
02.2021 - Current

Farm Hand

Lavender Life Co.
05.2020 - 08.2020

High School Diploma -

Caledonia High School

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