James Hebert
Lancaster,United States
Summary
Dedicated and investigative professional with over 20 years of experience conducting thorough investigations and data analysis. Expertise in administrative process management and report writing, crafting detailed findings supported by factual documentation for diverse audiences. Skilled in utilizing databases to extract and analyze relevant information, employing investigative interview methodologies. Strong organizational skills coupled with excellent written and oral communication abilities, ensuring confidentiality and sensitivity when engaging with individuals from diverse cultures. Holds an active Secret security clearance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager (Flight Chief)
United States Air Force
02.2021 - Current
- Conducted comprehensive investigations and responses to security incidents across 135 facilities and 71 aircraft, producing detailed reports to enhance operational safety for an asset portfolio valued at $6 billion
- Developed and implemented new operational protocols that improved unit compliance by 40%, ensuring rigorous adherence to administrative processes and contributing to the certification of a $564 million facility alarm system
- Unified cross-functional teams to secure critical locations for a $50 billion Department of Defense initiative, utilizing investigative principles to enhance operational effectiveness
- Authored and delivered training documentation, facilitating training for 34 team members in firearm proficiency, which significantly bolstered operational readiness in high-stakes environments
Manager of Training and Development
United States Air Force
02.2019 - 01.2021
- Conducted thorough assessments of security readiness for 373 personnel, managing compliance across 3,800 facilities and 71 aircraft, and producing comprehensive reports to inform senior leadership on asset security
- Analyzed training reports and inspection data, identifying areas for improvement, and executing actionable plans that enhanced operational efficiency and readiness throughout a $6 billion asset portfolio
- Developed and implemented detailed training programs, conducting 216 annual training hours and achieving a 90% success rate in certifying over 430 personnel in core competencies
- Authored and managed a comprehensive annual training plan, detailing 229 courses which directly supported mission success and operational readiness across 308,000 acres
Area Operations Manager
United States Air Force
02.2016 - 01.2019
- Conducted thorough investigations and compiled detailed reports on security incidents, ensuring compliance with protocols and facilitating informed decision-making for senior leadership
- Managed documentation operations, processing over 1,100 citations and preparing comprehensive summaries of findings, enhancing transparency and accountability within the unit
- Developed and delivered training programs focused on investigative techniques and emergency response strategies, achieving a 90% compliance rate among personnel for operational readiness
- Acted as a liaison in emergency situations, coordinating communications and maintaining discretion while handling sensitive information during critical events
Liaison Manager
United States Air Force
02.2015 - 01.2016
- Conducted comprehensive reviews of law enforcement procedures and security protocols, enhancing operational effectiveness and ensuring adherence to best practices
- Prepared detailed reports and documentation related to community policing initiatives and event security, ensuring clear communication and adherence to administrative processes
- Managed responses to critical incidents, documenting findings and implementing action plans that included collaboration with emergency services to ensure community safety
- Developed and delivered training on active shooter response and E-911 emergency protocols, improving incident preparedness and response among 45 personnel
Emergency Operations Manager
United States Air Force
12.2012 - 01.2015
- Conducted thorough investigations into security incidents, utilizing CCTV analysis and investigative techniques that led to the successful apprehension of a suspect under federal law
- Developed detailed reports and documentation for incident responses, ensuring accurate communication of findings and maintaining compliance with operational standards
- Led a team to execute over 200 surprise security drills, enhancing investigative readiness and response strategies to potential threats within high-security environments
- Successfully coordinated oversight for Department of Energy shipments, maintaining a flawless security protocol while issuing comprehensive reports on operational effectiveness
Emergency Dispatch Supervisor
United States Air Force
12.2011 - 12.2012
- Conducted comprehensive investigations of eight minor vehicle accidents, collecting and analyzing data to ensure safe outcomes and proper documentation of events
- Prepared detailed reports on security operations and incident response activities, maintaining thorough documentation of incidents for review by senior management and relevant agencies
- Coordinated mutual aid with local, state, and federal law enforcement agencies for incidents involving civilians, demonstrating strong communication skills and effective data sharing
- Trained and mentored six team members, achieving a 100% pass rate in evaluations, which enhanced the team's readiness for various operational scenarios
Security Shift Supervisor
United States Air Force
12.2009 - 12.2011
- Conducted thorough investigations into security deficiencies across 150 facilities, resulting in zero intrusions and enhancing compliance with strict safety standards
- Prepared detailed incident reports and documentation after responding to 52 nuclear security situations, ensuring accurate communication of findings to senior management and relevant stakeholders
- Analyzed security outcomes from 40 random assessments, improving protective measures for assets valued at over $19.2 billion and enhancing operational integrity
- Acted as the primary communication link between operational teams and security personnel, effectively streamlining incident response protocols and training team members for improved effectiveness
Emergency Dispatcher
United States Air Force
01.2009 - 12.2009
- Conducted thorough investigations into over 250 risk assessment measures, effectively analyzing data to ensure the protection of $6.5 billion in assets and 10,000 personnel
- Prepared detailed incident reports and maintained a comprehensive event log, ensuring accurate documentation for higher authorities and contributing to the administrative process
- Responded decisively to 13 emergency calls, demonstrating strong investigative skills and swift actions to neutralize threats, ensuring the safety of all personnel involved
- Investigated and resolved two shoplifting incidents, recovering $428 in stolen merchandise while implementing proactive measures to deter future thefts, showcasing effective data analysis and response strategies
Security Supervisor
United States Air Force
02.2007 - 01.2008
- Conducted thorough investigations, identifying and neutralizing potential threats while ensuring the safety of over 20,000 residents, enhancing overall security compliance by 30%
- Prepared detailed incident reports and documented investigation processes, effectively communicating findings to stakeholders and maintaining strict adherence to administrative practices
- Collaborated with a team of 95 security personnel in securing critical resources valued at $6.5 billion, showcasing strong organizational skills and attention to detail
- Utilized investigative techniques to apprehend eight shoplifters and recover $1,000 in stolen merchandise, ensuring all documentation was precise and fact-based for future analysis
Security Professional
United States Air Force
03.2005 - 02.2007
- Conducted thorough investigations into security incidents, effectively gathering and analyzing relevant data to support compliance and operational integrity
- Prepared detailed reports and documentation for review by senior security personnel, ensuring accuracy and objectivity in all communications
- Collaborated with federal agencies to maintain discretion and confidentiality during high-profile investigations, successfully navigating sensitive situations with diplomacy
- Demonstrated excellent organizational skills by managing safety protocols for over 1,000 attendees during large events, resulting in a 100% incident-free record
Education
Associate of Science - Criminal Justice
Community College of The Air Force
Bachelor of Arts - Visual Communications
American InterContinental University
Schaumburg, ILSkills
- Problem-Solving
- Customer Service
- Decision-Making
- Positive communication skills
- Flexible
- Computer Skills (Microsoft and Adobe Software)
- Data Analysis
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Ethical Decision-Making
- Report Writing
Certification
- Project Lifecycle, Information Sharing, and Risk Management
- Project Management Communication, Stakeholders & Leadership
- Project Management Foundations, Initiation, and Planning
- Project Execution: Running the Project
- Non-Commissioned Officer Academy: Leadership/Management Training
- National Information Management System (NIMS)
Timeline
Operations Manager (Flight Chief)
United States Air Force
02.2021 - Current
Manager of Training and Development
United States Air Force
02.2019 - 01.2021
Area Operations Manager
United States Air Force
02.2016 - 01.2019
Liaison Manager
United States Air Force
02.2015 - 01.2016
Emergency Operations Manager
United States Air Force
12.2012 - 01.2015
Emergency Dispatch Supervisor
United States Air Force
12.2011 - 12.2012
Security Shift Supervisor
United States Air Force
12.2009 - 12.2011
Emergency Dispatcher
United States Air Force
01.2009 - 12.2009
Security Supervisor
United States Air Force
02.2007 - 01.2008
Security Professional
United States Air Force
03.2005 - 02.2007
Associate of Science - Criminal Justice
Community College of The Air Force
Bachelor of Arts - Visual Communications
American InterContinental University