James Heckelsmiller
McHenry,United States
Summary
Worked for Kohl's and started doing Real Estate while in College, the switched major to Criminal Justice with aspirations to be a Police Officer. Started working Security for first hand experience while finishing up Associate's Degree in Criminal Justice.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer I
Northwestern Medicine
02.2023 - Current
- Investigates and quells hospital incidents and disturbances to maintain patient, visitor, and associate security
- Performs regular perimeter and internal patrols of the hospital buildings and grounds to assure protection of patients and property and to prevent the entry of unauthorized persons into the hospital
- Conducts investigations into incidents of hazardous conditions, reported theft, criminal activity, and any other security or safety issues as reported
- Attends to the closed circuit TV system per shift assignments
- Attends to the Access Control System per shift assignments
- Monitors fire and distress alarms in accordance with post and shift assignments
- Maintains security of restricted areas by checking and locking doors according to pre-set schedules or as required by special circumstances
- Provides escort service for associates to their vehicles as requested
- Delivers deceased bodies to the morgue and releases same to authorized persons in accordance with established policies
- Responds to all emergency codes in accordance with department specific guidelines
- Alerts the department Manager of any activities or deviation from departmental standards that may require disciplinary action or follow-up
- Enforces all hospital policies and procedures as directed
- Display a competent and professional service image yet be approachable and service minded at all times
- This image should encourage people to freely ask for assistance or convey information that may allow the officer to prevent problems or reduce exposure of the hospital to damage or loss.
Real Estate Agent
Baird & Warner
09.2021 - 05.2023
- Assisted in the coordination of property showings, open houses, and client meetings, ensuring a seamless and positive experience for prospective buyers and sellers
- Conducted property research, compiled market reports, and maintained up-to-date knowledge of local real estate trends
- Draft and negotiate purchase agreements, leases, and other contractual documents.
Operations Associate
Kohl's
11.2020 - 02.2023
- Build customer connections with a greeting and execute an authentic hospitality experience
- Ensure all customers feel respected, appreciated and rewarded
- Build trust to solve the customer shopping needs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Accurately deliver on operational processes, BOPUS, BOSS, MLS, SFS
- Build rapport and make a genuine connection with the customer
- Acknowledge and assist customers through our company programs
- Courteous and responsive to requests and questions.
Education
Associates - Criminal Justice
McHenry County College
Crystal Lake12.2023
General Education -
Crystal Lake South High School
05.2020
Skills
- Microsoft Applications
- De-escalation
- Problem-Solving
- Dispatching
- Excellent Communication
- Integrity
- Adaptability
- Attention to detail
- Physical stamina
- Critical thinking
- Morality
- Empathy
- Teamwork
- Emergency Response
- CCTV Monitoring
- Staff Management
- Access Control
- Investigative Skills
- Report Writing
- General Security
Certification
- CPR, 03/01/23, Northwestern Medicine
- Defensive Tactics, 03/01/23, Northwestern Medicine
- Crisis Prevention Institute, 04/01/23, Northwestern Medicine
- Basic Security Officer Course, 04/01/23, IAHSS
Personal Information
Title: Security Officer II
Timeline
Security Officer I
Northwestern Medicine
02.2023 - Current
Real Estate Agent
Baird & Warner
09.2021 - 05.2023
Operations Associate
Kohl's
11.2020 - 02.2023
Associates - Criminal Justice
McHenry County College
General Education -
Crystal Lake South High School