James Heine
Pasadena ,CA
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
32
32
years of professional experience
Work History
Key Accounts Manager
The Hertz Corporation
10.2021 - 09.2024
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Negotiated prices, terms of sales and service agreements.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Expanded key account base by identifying and cultivating new business opportunities.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
Director Entertainment Division
Enterprise Mobility
06.1992 - 05.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - History
University of California, Santa Barbara
Santa Barbara, CA06.1992
Skills
- Data-driven decision-making
- Technical understanding
- Relationship Management
- CRM proficiency
- Pipeline Development
- Client onboarding
- Client Relationship Building
- Key Account Management
- Customer rapport
- Sales tactics
- Account Management
- Business Development
Timeline
Key Accounts Manager
The Hertz Corporation
10.2021 - 09.2024
Director Entertainment Division
Enterprise Mobility
06.1992 - 05.2020
Bachelor of Arts - History
University of California, Santa Barbara
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureWork from home optionPersonal development programsHealthcare benefitsLanguages
Italian
Elementary
Spanish
Elementary
Interests
Music, Motorcycles, Parenting
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