James Hellickson

• Delivered goods and services to customers on time and in excellent condition.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Achieved consistently high customer scores due to exceptional service.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries.
• DOT certification
• material handlers certification
• forklift certification

• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Greeted customers, answered questions and recommended specials to increase profits.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Served high volume of tables at once and simultaneously supervised serving staff.
• Provided exceptional service to high volume of daily customers.

• Assembled components to form sub-assemblies and assemblies, using hand tools and power tools.
• Tested finished products for quality assurance purposes.
• Inspected parts for defects or deviations from standards.
• Adhered to all company policies and safety regulations while performing work duties.
• Communicated effectively with other team members regarding progress on tasks.
• Assisted co-workers with difficult tasks when necessary
• Provided feedback to supervisors about ways to improve the assembly process.
• Suggested operational modifications to improve quality and production times and reduce costs.
• Monitored and adjusted production processes to ensure quality standards were met.
• Troubleshot mechanical and electrical problems associated with the manufacturing process.
• Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
• Organized workstations for maximum efficiency, reducing downtime between tasks.
• Diligently maintained safety and quality standards.
• Taught trainees on understanding Manufacturer's instructions and tangent screens
• Ensured that the process of completing jobs in work stations was understood.
• Confidence building in the trainee and taking pride in their job performance.

I changed diapers, cooked meals, worked jobs, had thousands of conversations about right and wrong, washed clothes, bandaged knees, taught how to change the oil and tires, how to make the perfect PBJ.......and made sure that every single day they knew they were loved.

• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Monitored merchandise received and shipped from facility in computer system.
• Reviewed invoices to ensure cost and margins were correct.
• I was the overseer over our QA department, I did weekly reviews of 4 departments to ensure S.O.P's were being followed.
• Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
• Contacted vendors for information on inbound or outbound shipments.
• Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
• Maintained work areas and kept organized.
• Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
• Investigated inventory discrepancies to maintain recordkeeping validity.
• Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.

• Cleaned shelves and restocked with new inventory when products stock ran low.
• Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
• Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
• Received and unloaded new products upon delivery, checking for damage and order accuracy.
• Maintained and organized store displays to enhance product visibility and expedite product location activities.
• Reviewed tags on product shelves and made requested pricing changes.
• Offered product samples to help customers discover new items.
• Constructed product displays and hung new signage.
• Checked delivered merchandise and order information to verify shipment accuracy.
• Answered questions and inquiries per shift regarding products, prices and availability.
• Ordered all DSD and warehouse inventory to insure product availability to customer.
• Was the team lead in dry, frozen and dairy grocery departments.
• Wrote staffing schedule to to cover for business needs and according to our labor budget.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage and labor costs daily.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Assessed operational performance to maintain compliance with company and industry standards.
• Performed opening and closing procedures each day.
• Managed daily operations and processes for reservations, budgeting and forecasting.
• Mentored front of house personnel on company policies customer service techniques and professional communication.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Resolved problems or concerns to satisfaction of involved parties.