James Helpman
Burton,OH
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Cline Contracting
08.2018 - 11.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
Field Technician
Broadband Express
09.2010 - 03.2018
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06-1998
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Mechanical aptitude
- Training and mentoring
- Courteous and professional
- Route planning
Timeline
Field Service Technician
Cline Contracting
08.2018 - 11.2024
Field Technician
Broadband Express
09.2010 - 03.2018
High School Diploma -
Garfield Heights High School
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