Summary
Overview
Work History
Skills
Timeline
OfficeManager
James Hembree

James Hembree

Somersworth,NH

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

10
10
years of professional experience

Work History

Sales Manager, Customer Support, Store Manager, Mo

Mattress Man
Belmont, NH
01.2016 - 04.2017
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Opened and closed store by myself.
  • Set up demos in-store
  • Greeted every customer and built good rapport through friendly conversation while assessing their needs.

  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Supported sales team members to drive growth and development.
  • Executed strategic sales plans to expand customer base and revenue.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Resolved customer complaints regarding sales and service.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Developed and implemented sales strategies to increase market share.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Achieved company growth and brand development through market expansion and sales.
  • Conducted market research and reported on competitors.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales Representative

Nu Image Marketing
Lowell, MA
03.2010 - 09.2010
  • Posed as models for advertising, artistic creation and display of goods.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Prepared and delivered appropriate presentations on products and services.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Performed market research to identify potential sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Maintained accurate records of all sales and prospecting activities.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reviewed monthly performance against targets set by management team.
  • Developed key customer relationships to increase sales.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Analyzed market trends to identify potential sales opportunities.
  • Negotiated deals and handled complaints or objections.
  • Reduced process lags by training employees on best practices and protocols.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Identified opportunities for cross-selling additional products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Researched competitors' products, prices, and sales techniques.
  • Analyzed customer feedback to improve products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Generated new sales leads through cold calling and networking activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.

Sales Representative

Vector/cutco
Laconia, New Hampshire
05.2008 - 10.2008

Doing in-home demos/sales of kitchen cutlery. Building a rapport with customers and generating new leads to demos/sales.

Attending meetings at the local office in Laconia, maintaining sales/leads, attending conferences for the company.

  • Posed as models for advertising, artistic creation and display of goods.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Prepared and delivered appropriate presentations on products and services.
  • Performed market research to identify potential sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.
  • Replenished and arranged items to maintain appearance.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Maintained accurate records of all sales and prospecting activities.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Identified opportunities for cross-selling additional products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Analyzed customer feedback to improve products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated pricing contracts with customers to maximize profits.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Sales Associate

Tommy Hilfiger Store
Tilton, New Hampshire
01.2007 - 07.2007
  • Worked with fellow sales team members to achieve group targets.
  • Conducted product demonstrations to highlight features and benefits.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers and provided exceptional customer service.
  • Handled returns and exchanges according to company policies.
  • Collected payments and provided accurate change.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Prepared merchandise for purchase or rental.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Handled customer complaints in a professional manner.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Processed credit card transactions quickly and securely.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Assessed customer needs to provide assistance and information on product features.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Skills

  • Solution selling
  • Sales operation
  • Sales presentation
  • Sales team training
  • Employee motivation
  • Motivational skills
  • Extensive personal network
  • Review of contracts
  • Sales reporting
  • Exceeds sales goals
  • Exceptional multi-tasker
  • Resolution-oriented
  • Rapport and relationship building
  • Prospecting skills
  • Client relationship management
  • Goal setting
  • Prospecting and telemarketing
  • Sales presentations
  • Sales coaching
  • Sales closing techniques
  • Promotional sales events
  • Performance management
  • Verbal and written communication
  • Relationship building
  • Marketing strategy
  • Sales forecasting
  • Decisive
  • Sales operations
  • Goals and performance
  • Proposal development
  • Positive and upbeat
  • Superb time management
  • Service-driven sales

Timeline

Sales Manager, Customer Support, Store Manager, Mo

Mattress Man
01.2016 - 04.2017

Sales Representative

Nu Image Marketing
03.2010 - 09.2010

Sales Representative

Vector/cutco
05.2008 - 10.2008

Sales Associate

Tommy Hilfiger Store
01.2007 - 07.2007
James Hembree