Summary
Overview
Work History
Education
Skills
ACCOLADES/HONORS:
Timeline
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JAMES HEMPFIELD

Lexington,OH

Summary

Veteran with 22 years of experience in administrative, customer service, IT and financial management roles within both private and federal sectors. Holds an Active Secret Clearance, demonstrating reliability and integrity. Skilled in interpersonal communication and technical problem-solving, seeking to leverage experience to advance organizational objectives.

Overview

16
16
years of professional experience

Work History

Aviation Resource Manager

Ohio Air National Guard
03.2019 - 02.2024
  • Managed aviation actions and maintained electronic flight records for all assigned aircrew, which included over 90 personnel.
  • Documented and audited aircrew accomplishments reports and flight times via database management.
  • Prepared training sheets and Flight Authorizations, ensuring aircrew readiness.
  • Tracked and processed training for all aircrew and served as a technician for a case management system.

Financial Management Technician

Ohio National Guard
10.2013 - 03.2019
  • Performed duties of a Pay Input Clerk and Accounting Clerk. Entrusted with the responsibility of processing, researching, and auditing compensation transactions.
  • Honed skills and began to supervise and train other financial technicians, thereby demonstrating leadership, training, and technical skills, which aided in the achievement of goals.
  • Liaised with the Budget Analyst and Officer in the Defense Enterprise Accounting and Management System (DEAMS) on accounting matters. Contributed to the Financial Improvement and Audit Readiness (FIAR) team on internal audits and gained enhanced knowledge of financial systems and procedures, which afforded opportunities to develop and maintain working relationships cross-teams.
  • Provided comprehensive analysis, validation, processing, and correction of a wide array of financial transactions. Acquired an in-depth understanding of obligations, disbursements, and collections, specifically within the framework of Department of Defense (DoD) regulated procedures.
  • Served as a vital link between Federal and State Resource Advisors and the Defense Finance and Accounting Service (DFAS), facilitating seamless communication and operations. Ensured that all funding documents adhered to the appropriate type and legal requirements before being certified for obligation.

Help Desk Analyst

Mount Carmel Hospital
02.2012 - 09.2013
  • Served as primary point of contact for all four Mount Carmel Hospitals in the Columbus area, supporting approximately 10,000 employees. Developed and maintained documentation through an Incident Management Tracking System.
  • Successfully, performed troubleshooting PC hardware and software actions for end-users.
  • Trained customers on software and hardware.
  • Daily, utilized remote desktop software to install and troubleshoot user issues. Established users, security groups, and performed exchange tasks within Microsoft Active Directory.
  • Managed telecommunication systems across the four hospitals. Created and modified phone numbers, call vectors, and pick-up groups within the four separate Avaya phone switches.
  • Provided Tier 1 and Tier 2 support for numerous clinical applications used by the health system, ensuring smooth and efficient operations across all departments.

Knowledge Operations Manager

Ohio Air National Guard
01.2010 - 02.2012
  • Reported directly to the Commander and handled all personnel, PC, and administrative tasks. Commanded the pivotal role to ensure that all members were equipped with the necessary training, materials, and knowledge to effectively complete their respective tasks.
  • Resolved users’ IT problems from start to finish as the Help Desk Technician. Provided customer support via phone, email, or in person.
  • Advanced in the Help Desk role troubleshooting hardware and software issues across the entire organization. This was achieved either remotely or through hands-on desktop support, ensuring smooth and efficient operations.

Corrections Officer

Richland County Sheriff's
03.2008 - 01.2010
  • Supervised and monitored an average of 250 inmates daily. Maintained a high level of vigilance and adherence to safety protocols.
  • Navigated through various personalities and problem-solved, routinely.
  • Completed rigorous corrections officer training program, which equipped me with a comprehensive understanding of the Ohio Revised Code, court orders, and probation/parole procedures, as well as sentencing requirements.

Education

Bachelor of Science -

Ohio Peace Officer Corrections Training Academy
04.2008

Bachelor’s - Social and Behavioral Science

The Ohio State University
Columbus, OH
06.2006

Skills

  • Supervision
  • Leadership and Training
  • Patience
  • Technical Documentation
  • Audits, Documents Review
  • Administrative
  • Synthesis and Analysis
  • Database Management
  • Financial Systems Expertise
  • Tier 1 & Tier 2 Support
  • Network Troubleshooting
  • Customer Service
  • Incident Management
  • Adaptability, Multitasking
  • Advanced IT Problem Solving
  • Communication
  • Attention to Detail & Accuracy
  • Aviation regulations
  • Flight safety
  • Personnel management
  • Operational efficiency

ACCOLADES/HONORS:

Air Force Commendation Medal, Air Force Achievement Medal (2)

Timeline

Aviation Resource Manager

Ohio Air National Guard
03.2019 - 02.2024

Financial Management Technician

Ohio National Guard
10.2013 - 03.2019

Help Desk Analyst

Mount Carmel Hospital
02.2012 - 09.2013

Knowledge Operations Manager

Ohio Air National Guard
01.2010 - 02.2012

Corrections Officer

Richland County Sheriff's
03.2008 - 01.2010

Bachelor’s - Social and Behavioral Science

The Ohio State University

Bachelor of Science -

Ohio Peace Officer Corrections Training Academy

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JAMES HEMPFIELD