Summary
Overview
Work History
Education
Skills
Key Training And Development Skills
Timeline
Generic

James Henry

Jacksonville,FL

Summary

Dynamic and results-driven training professional with over 15 years of expertise in leadership, employee development, and performance optimization within the retail industry. Proven track record of designing, delivering, and managing comprehensive training programs that enhance team performance, increase sales, and improve customer satisfaction. Skilled in both classroom-style instruction and hands-on coaching, with a strong focus on creating a culture of continuous learning and high performance. Adept at recruiting, onboarding, and mentoring talent while aligning training initiatives with company goals and growth strategies.

Overview

16
16
years of professional experience

Work History

Comcast Business Executive

Comcast
12.2022 - Current
  • Client Relationship Management: Build and nurture strong, long-term relationships with key decision-makers at mid-market and enterprise-level businesses, serving as the primary point of contact for all business accounts.
  • Sales Leadership: Drive business sales and revenue growth by identifying and pursuing new business opportunities, expanding the customer base, and upselling additional products and services to existing clients.
  • Customized Solutions: Develop tailored solutions for business customers by understanding their unique needs, offering product bundles, and guiding them through technology implementations, such as high-speed internet, voice, and cloud solutions.
  • Account Management: Oversee new and existing businesses, ensuring high levels of customer satisfaction, retention, and service delivery.
  • Negotiation and Contract Management: Lead contract negotiations and renewals, ensuring favorable terms for both Comcast and clients, while maintaining profitability.
  • Business Development: Identify new business opportunities within existing accounts, and generate leads for new accounts through door knocking, referrals, networking, and industry events.
  • Customer retention: Implement strategies and provide personalized attention to enhance client satisfaction and reduce churn.
  • Monitor service usage and proactively offer solutions that would improve the customer's overall experience.
  • KPI Achievement: Consistently meet or exceed sales targets, key performance indicators (KPIs), and revenue goals by effectively executing sales strategies, and optimizing client relationships.

District Manager

Boost Mobile
11.2020 - 12.2022
  • Lead and develop a team of 10 retail sales representatives across 4 high-performing locations, achieving exceptional sales targets, and consistently exceeding performance goals.
  • Design and implement a dynamic training program for new hires, including onboarding, product knowledge, and sales techniques, ensuring rapid integration, and immediate productivity.
  • Utilize data-driven insights to tailor training content, monitor employee progress, and provide ongoing coaching to enhance individual and team performance.
  • Partner with senior leadership to create scalable training initiatives that align with business objectives and sales growth strategies.
  • Deliver targeted feedback, and create personalized development plans to support continuous improvement across teams and locations.

Training Store Manager

T-Mobile
01.2016 - 02.2020

Store Manager

T-Mobile
08.2009 - 02.2020
  • Led the training and development efforts for a high-volume retail location, focusing on improving sales performance, customer service, and product expertise.
  • Designed and delivered interactive, hands-on training sessions for retail associates, emphasizing the practical application of sales strategies, product knowledge, and customer engagement techniques.
  • Mentored new store managers and employees, providing leadership development through coaching, feedback, and role-playing exercises to enhance their skills and capabilities.
  • Led by example to teach key sales techniques and best practices, creating a culture of accountability and excellence within the team.
  • Created and implemented district-wide training sessions, including role-playing scenarios, product demonstrations, and real-world application exercises, to enhance staff readiness and effectiveness.
  • Collaborated closely with senior district managers to identify skill gaps and tailor training programs to address specific needs, ensuring targeted, and impactful learning.

Education

Associates of Science - Health Services Administration

St. Petersburg Junior College
01.2004

Skills

  • Leadership Development
  • Sales Training and Performance Management
  • Coaching and mentoring
  • Data-Driven Training Solutions
  • Employee engagement and retention

Key Training And Development Skills

  • Program Design & Delivery: Expert in creating engaging and impactful training programs for diverse learning environments (classroom, in-field, virtual).
  • Leadership Development: Proven ability to mentor and develop future leaders by providing ongoing coaching, feedback, and personalized growth plans.
  • Sales Training & Performance Management: Specialize in designing training to drive sales, improve customer experience, and enhance employee productivity.
  • Coaching & Mentoring: Skilled in providing hands-on, real-time coaching to enhance performance and develop long-term skills.
  • Data-Driven Training Solutions: Leverage performance metrics and feedback to continuously improve training programs and address skill gaps.
  • Employee Engagement & Retention: Focused on creating a culture of continuous learning and development that drives both employee and business success.

Timeline

Comcast Business Executive

Comcast
12.2022 - Current

District Manager

Boost Mobile
11.2020 - 12.2022

Training Store Manager

T-Mobile
01.2016 - 02.2020

Store Manager

T-Mobile
08.2009 - 02.2020

Associates of Science - Health Services Administration

St. Petersburg Junior College

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