James Hern
Hollywood
Summary
General & Polished
Experienced bartender and hospitality professional with a strong background in high-volume service, guest relations, and beverage preparation. Known for delivering exceptional customer experiences, maintaining a positive atmosphere, and working efficiently under pressure. Adept at multitasking, upselling, and keeping bar and dining areas clean, organized, and compliant with safety standards.
Overview
8
8
years of professional experience
Work History
Bartender
Bartaco
06.2021 - 11.2025
- Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes
- Provide exceptional customer service by engaging guests and taking accurate drink and food orders
- Maintain bar inventory, restock supplies, and monitor product levels
- Ensure compliance with alcohol service laws and verify customer identification
- Maintain cleanliness and organization of bar area, glassware, and equipment
- Manage multiple drink orders efficiently during high-volume service
- Collaborate with servers and kitchen staff to ensure smooth operations
- Handle customer concerns or complaints timely and professionally
- Set up and break down bar stations for events or special functions
- Track and report supply needs to management
Trainer
Shake Shack
06.2019 - 06.2021
- Trained new hires on company standards, service procedures, and operational policies
- Conducted hands-on training for FOH and BOH positions
- Demonstrated proper food handling, safety, and sanitation practices
- Monitored trainee progress and provided constructive feedback to support
- Evaluated employee performance during training and communicated results to leadership
- Supported ongoing staff development through refresher training and skill reinforcement
- Helped maintain a positive and productive learning environment for new team members
- Cross-trained employees to improve staffing flexibility and operational efficiency
- Modeled excellent hospitality and teamwork to set clear performance expectations
- Assisted with opening procedures for new locations by training and preparing staff
Grill Cook
Bohdi's Vegan Deli
05.2018 - 06.2019
- Prepared and cooked plant-based menu items
- Followed vegan food guidelines, ensuring all dishes were free from animal products and cross-contamination
- Executed menu recipes with consistent quality, flavor, and presentation
- Monitored cook times and temperatures to ensure proper food safety and product integrity
- Maintained a clean, organized, and sanitary workstation in compliance with health regulations
- Adjusted recipes for special dietary needs such as gluten-free or allergen-free requests
- Supported kitchen efficiency by completing prep lists, rotating stock, and labeling items
- Handled multiple orders simultaneously while maintaining accuracy and speed
- Contributed ideas for new vegan menu items or improvements to existing dishes
- Followed opening and closing procedures, including equipment cleaning and sanitizing
Education
Associate of Science - Software Engineering
Broward College
Fort Lauderdale, FL01-2026
High School Diploma -
Hallandale High School
Hallandale, FL06.2019
Skills
- Food & Beverage Preparation
- Training
- Hospitality
- Mixology
- Friendly & Approachable
- Intermediate in Spanish
- Overachiever
- Highly reliable
- Clear and effective communicator
- Service-oriented mindset
Timeline
Bartender
Bartaco
06.2021 - 11.2025
Trainer
Shake Shack
06.2019 - 06.2021
Grill Cook
Bohdi's Vegan Deli
05.2018 - 06.2019
Associate of Science - Software Engineering
Broward College
High School Diploma -
Hallandale High School