James Hernandez
Milpitas,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Security, Food Service industries, with some experience in Manual Quality Assurance Testing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and contributing to and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal/ Facebook
11.2018 - 08.2024
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Submitted reports of patrol times and any incidents that occurred onsite
- Made contact with individuals who trespassed onsite and informed them of the company’s policy in a professional manner
- Provided first aid to individuals onsite that were in the event of a medical emergency.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Co-editor and Contributor
Disk Read Error Gaming and Entertainment Blog
03.2011 - 01.2019
- Authored full reviews on new video game releases and related products.
- Contributed positively to the culture of electronic entertainment enthusiasts.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Edited and reviewed content for grammar, spelling and punctuation.
- Researched topics to create accurate and engaging content.
Barista
Starbucks
09.2014 - 10.2018
- Responsible for cleaning and sanitizing workplace, preparing beverages and food for customers, and restocking ingredients
- Informed customers of upcoming products and services and provide options for additional sales
- Worked at other locations within the district when needed to provide support to management and staff.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Food Associate
California’s Great America
03.2013 - 10.2013
- Cleaned and sanitized work stations and prepared food in accordance with company standards
- Handled customer interactions and provided excellent customer service during transactions.
- Ensured food quality and presentation met established standards by conducting regular checks during meal preparation.
- Promoted a positive work environment among colleagues through effective communication skills.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
Quality Assurance Junior Tester
Genplay
06.2007 - 09.2008
- Identified defects in software products through thorough testing and verification processes.
- Contributed to successful product releases, ensuring adherence to established QA standards and methodologies.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Tested applications in development against requirement and functionality checklists.
Education
CNA Certification -
South Bay School of Nursing
01.2011
Associates Degree -
San Jose City College
Diploma -
Milpitas High School
01.2008
Skills
- Positive attitude, tactfulness, enthusiasm for learning, and confidence in taking initiative
- Organized and detail oriented
- Incident Reporting
- Report Writing
- Extremely knowledgeable in the field of electronic entertainment and proficient in the operation and maintenance of computer systems and gaming consoles
- Superior customer service
- Security Guard License
- CCTV Monitoring
- Emergency Response
- Excellent memory
- Manual Testing
- Multitasking
Accomplishments
- As a Barista, achieved "Partner of the Quarter" accolade by performing exceptional customer service and excellent performance of day to day duties.
Certification
- California State Guard License - 2018 to present
- Red Cross Certified in CPR, AED and first aid.
Timeline
Security Officer
Allied Universal/ Facebook
11.2018 - 08.2024
Barista
Starbucks
09.2014 - 10.2018
Food Associate
California’s Great America
03.2013 - 10.2013
Co-editor and Contributor
Disk Read Error Gaming and Entertainment Blog
03.2011 - 01.2019
Quality Assurance Junior Tester
Genplay
06.2007 - 09.2008
CNA Certification -
South Bay School of Nursing
Associates Degree -
San Jose City College
Diploma -
Milpitas High School
- California State Guard License - 2018 to present
- Red Cross Certified in CPR, AED and first aid.
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