Summary
Overview
Work History
Education
Skills
Interests
Timeline
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James Hernandez

Dade City,FL

Summary

Sales Associate with 4+ years of retail experience. Recognized for exceptional customer communication and service skills that drive client retention. Skilled in conflict resolution and maintaining a positive attitude. Proficient in operating and troubleshooting production equipment, ensuring a seamless workflow. Strong understanding of safety protocols and quality control, contributing to a reliable and productive work environment. Highly experienced in customer interactions and providing effective service solutions. Known for resolving conflicts, communicating effectively, and solving problems to ensure customer satisfaction and loyalty. Adaptable team collaborator focused on achieving results through efficient and empathetic service. Reliable and proactive in meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Production Technician

BlueTriton Brand
07.2023 - Current
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Promptly documented and reported all defective equipment and hazardous conditions.

Picker/Packer Associate

Sams Club
02.2023 - 04.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.

Team Member

Publix Supermarkets
10.2021 - 11.2022
  • Routinely answer customer questions regarding merchandise and pricing
  • Assist customers with food selection, inquiries and order customization requests
  • Handle POS sales and bagging
  • Responsible for evening cleaning of store

Canvasser

Momentum Solar
09.2021 - 10.2022
  • Actively engage with homeowners door to door to assess their current electric needs
  • Explain the renewable energy problem and set up consultations for homeowners to meet with a sales representative

Audio Engineer

Suite 16 Studios
07.2019 - 03.2021
  • Engineered recording sessions utilizing Pro Tools and FL studio
  • Produced musical sound tracks for local artists
  • Produced and composed music

Team Member

Subway Restaurants
10.2016 - 10.2018
  • Operate a POS system to itemize and complete customer purchases
  • Earn management trust by serving as key holder, responsibly opening and closing store
  • Routinely answer customer questions regarding merchandise and pricing
  • Assist customers with food selection, inquiries and order customization requests

Education

Certificate of Audio Engineering - Audio Engineering

The Recording Connection
Los Angeles, CA
05.2018

High School Diploma -

Homeschool Education
Wesley Chapel, FL
01.2017

Skills

  • Testing and troubleshooting
  • Assembly line experience
  • Machine Operation
  • Production methods
  • Safety operation procedures
  • Lean manufacturing techniques

Interests

  • God First Above all in every and anything i do !
  • Ministry starting with my first ministry in the home (husband & father of 3)
  • music ministry (write, record, and engineer)
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Graphic Design

Timeline

Production Technician

BlueTriton Brand
07.2023 - Current

Picker/Packer Associate

Sams Club
02.2023 - 04.2023

Team Member

Publix Supermarkets
10.2021 - 11.2022

Canvasser

Momentum Solar
09.2021 - 10.2022

Audio Engineer

Suite 16 Studios
07.2019 - 03.2021

Team Member

Subway Restaurants
10.2016 - 10.2018

High School Diploma -

Homeschool Education

Certificate of Audio Engineering - Audio Engineering

The Recording Connection

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James Hernandez