James Herren
Lebanon,TN
Summary
Accomplished executive with a proven track record at Wilson United Soccer Club, adept in strategic planning and relationship building. Spearheaded initiatives that significantly enhanced team collaboration and operational efficiency. Expert in lobbying and project management, achieving notable organizational growth and compliance standards. Demonstrates exceptional decision-making and communication skills, driving success and innovation.
Overview
17
17
years of professional experience
Work History
Director of Soccer Operations
Wilson United Soccer Club
01.2022 - 06.2024
- Managed day-to-day operations for a large soccer club with over 2,000 members, including coordinating schedules, supervising staff, and ensuring efficient program delivery for youth and adult leagues.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Served as the main public representative, building relationships with membership, media, and the community to boost visibility and support key initiatives.
- Led the development of a new soccer complex through effective lobbying and community engagement.
Assistant Director of Compliance and Managed Care
AdaptHealth
02.2020 - 12.2021
- Maintained adherence to Medicare, Medicaid, and private payor standards across the organization.
- Collaborated regularly with state Medicaid programs to ensure compliance with regulations.
- Created targeted educational initiatives for staff to improve managed care compliance.
- Represented AdaptHealth on industry panels, providing expert insights on compliance and managed care.
- Represented AdaptHealth and the medical equipment industry in discussions with federal and local representatives.
- Assisted the Director in developing innovative programs to improve internal corporate compliance standards.
Director of New Business Development
Manor HealthCare/DelMar Pharmacy
11.2017 - 01.2020
- Implemented comprehensive CRM system management practices to maximize client retention rates while pursuing new business opportunities.
- Devised effective pricing strategies to optimize profitability while remaining competitive within the marketplace.
- Designed tailored solutions for prospective clients based on their unique needs, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Increased sales revenue through the development and implementation of targeted marketing strategies.
- Collaborated with ownership to devise strategies for launching new business lines.
- Engaged with Tennessee General Assembly members to advance the organization's strategic objectives.
- Ensured compliance with TennCare MCO regulations through regular meetings.
- Guided sales staff in securing pharmacy and medical equipment contracts.
Owner
James Herren HealthCare Consulting
12.2010 - 11.2017
- Developed and distributed comprehensive information on Medicare program initiatives to national clients.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently for clients.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Presented at state meetings for medical equipment companies, enhancing industry knowledge and networking.
Executive Director
Assn. of TN Home Oxygen and Medical Equipment
03.2011 - 06.2013
- Founded the organization and provided strategic guidance through its initial two years of operation.
- Transformed the organization into a leading and highly influential state association in America.
- Presented the organization at national conferences and with Medicare leadership, fostering strategic relationships.
- Successfully lobbied the Tennessee General Assembly on strategic bills to benefit organizational membership.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Provider Relations Senior Analyst
CIGNA Government Services
05.2007 - 11.2010
- Formulated and communicated vital Medicare instructions to medical equipment suppliers throughout the nation.
- Collaborated with cross-functional teams to identify areas of need and improvement, leading to increased educational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Participated in internal committees dedicated to enhancing organizational processes.
- Optimized project management, resulting in timely CMS deliverables and improved client satisfaction rates.
- Delivered up-to-date Medicare information to state and national organizations, ensuring adherence to compliance standards.
Education
Bachelor of Science - Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN05-2007
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Lobbying
- Project management
Timeline
Director of Soccer Operations
Wilson United Soccer Club
01.2022 - 06.2024
Assistant Director of Compliance and Managed Care
AdaptHealth
02.2020 - 12.2021
Director of New Business Development
Manor HealthCare/DelMar Pharmacy
11.2017 - 01.2020
Executive Director
Assn. of TN Home Oxygen and Medical Equipment
03.2011 - 06.2013
Owner
James Herren HealthCare Consulting
12.2010 - 11.2017
Provider Relations Senior Analyst
CIGNA Government Services
05.2007 - 11.2010
Bachelor of Science - Organizational Leadership
Middle Tennessee State University