James B Herrera

Experienced professional in technical support with a strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Collaborative by nature, excels at working with teams to achieve optimal results and adapt to changing demands. Skill set includes software and hardware diagnostics, network configuration, and user training. Renowned for reliability, effective communication, and a proactive approach to resolving issues.

• Principles of Management, BA2133, Explored leadership strategies, decision-making processes, and effective team management techniques.
• Principles of Marketing, BA2222, Gained insights into customer behavior, market research, and strategies for product promotion and branding.
• Ethics in Business, BA2281, Studied ethical decision-making, corporate social responsibility, and sustainable business practices.
• Business Law, BA2240, Examined legal principles affecting businesses, including contracts, employment law, and regulatory compliance.
• Business Professionalism, BA1131, Focused on professional communication, business etiquette, and fostering a positive workplace culture.

• International Association of Crime Analysts (IACA)