Summary
Overview
Work History
Education
Skills
Awards
Timeline
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James Herring

Livingston,Texas

Summary

Dynamic professional with extensive experience at Delaware North, excelling in customer service and personnel training. Proven track record in enhancing customer satisfaction through effective problem resolution and upselling techniques. Strong decision-making skills complemented by a commitment to fostering positive relationships, driving team success, and achieving sales targets.

Overview

48
48
years of professional experience

Work History

Old Faithful Assistant Manager

Delaware North
04.2024 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with 70 staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted with Scheduling staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached and trained new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Old Faithful Assistant Manager

Delaware North
04.2023 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted with Scheduling staff shifts to ensure coverage during peak shopping hours without exceeding labor budgets
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached and trained new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Floor Supervisor

Delaware North
09.2022 - 10.2022
  • Responsible for overlooking the daily operations of the Old Faithful Upper General store
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Review standard operating procedures with team for them to follow.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Managed inventory levels to minimize stock discrepancies.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Handle company assets by keeping assets secure and training associates with the proper handling of company assets as well as following all Company Policies and Procedures dealing with company assets.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervising and assisting with the operations of the fountain (restaurant) When requested I supervise the fountain., I take food orders, cash out guest on their food orders, assemble the food orders, deliver food orders to the guest, conduct cleaning of the fountain, delegate duties amongst the associates, breaks and all other aspects of the fountain

Trainer

Delaware North
04.2022 - 09.2022
  • Trained Management, Cashiers, Food Service Associates and Food servers at approximately 10 Delaware North Stores.
  • Trained staff on multi different Point of Sale systems.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted culture of continuous improvement by initiating regular training feedback.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Identified workers with specific skill sets to recommend for promotions or raises.


Certified Facility Locksmith/Trainer

JW Marriott Resort & Spa
02.2021 - 04.2021
  • Note. I was asked to return for a short period of time to Train Associates on the basic steps on conducting Locksmithing.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
  • Improved security for clients by installing and maintaining various types of lock systems.
  • Adhered strictly to safety guidelines during all work activities to protect both self and clients from potential hazards or injury risks associated with locksmith duties.
  • Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
  • Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
  • Repaired panic hardware and alarm detection connections on doors.
  • Used devices to open door locks without keys.
  • Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending seminars.
  • Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided coaching and mentoring to employees.
  • Installed new door hardware such as locks, plates, and closers

Picker/Product Counter

Amazon Fulfillment Center
04.2020 - 04.2021
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
  • Moved merchandise using pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Facility counter. Counting items to ensure the proper number of products and identify shortages
  • Social distancing Team. Ensuring all associates maintained the proper distance from each other, wearing protective gear during the pandemic.
  • Distribution of protective supplies to sanitize work stations.
  • Social distancing Team Leader. Assigned to supervise a team of 12 associates who enforce the polices and duties assigned to the Social distance team.

Loss Prevention Officer/Locksmith Technician

JW Marriott Resort & Spa
09.2016 - 03.2020
  • Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
  • Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
  • Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
  • Collaborated with local law enforcement agencies to ensure a safe environment for hotel guests and staff.
  • Minimized property loss by conducting thorough investigations of reported thefts and other security breaches.
  • Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
  • Improved client satisfaction by providing prompt emergency lockout services for their rooms
  • Safeguarded client properties by rekeying locks upon request or as part of a security upgrade strategy.
  • Ensured proper functioning of access control systems by performing routine maintenance checks and repairs.
  • Provided exceptional customer service while addressing concerns or answering questions related to installed security products.
  • Installed electronic access control systems, enhancing overall building security.
  • Repaired panic hardware and alarm detection connections on doors.
  • Used devices to open door locks without keys.
  • Used key cutting machines to duplicate or cut new keys.

Director of Security

Allied Universal ASARCO Mission Mine
01.2016 - 09.2016
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
  • Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Security Officer

Allied Universal/Asarco Mission Complex Mine
10.2014 - 12.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Sales Associate/Lead Mechanic

Performance Bicycle
05.2013 - 10.2014
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services. Working with customers needs to seal the deal.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
  • Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
  • Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Repaired and replaced worn and damaged components.
  • Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
  • Developed strong working relationships with clients, ensuring open lines of communication and addressing any concerns promptly to maintain trust and satisfaction.

Bicycle Repair Shop, Owner Operator

Self-employed
01.2012 - 11.2015
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Managed day-to-day business operations.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Read and followed technical documentation to complete accurate repairs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Senior Deputy Sheriff

Marion County Oregon Sheriffs Office
06.1996 - 04.2013
  • Assisted citizens experiencing mental health crises by utilizing crisis intervention techniques, leading to successful outcomes without force whenever possible.
  • Responded to high-stress situations with professionalism, employing de-escalation tactics when appropriate to resolve conflicts peacefully.
  • Developed strong relationships with local businesses and organizations to foster community trust and cooperation.
  • Conducted traffic stops to enforce traffic laws, resulting in improved road safety for motorists and pedestrians alike.
  • Collaborated with other law enforcement agencies on multi-jurisdictional cases for effective resolutions.
  • Testified in court proceedings clearly and accurately, ensuring justice was served in legal cases involving the department.
  • Maintained order in the community through regular patrols and proactive policing strategies.
  • Managed emergency situations calmly and effectively, prioritizing safety of all involved parties.
  • Reduced crime rates in designated areas by implementing targeted operations and initiatives.
  • Trained junior deputies for improved performance, emphasizing communication skills and law enforcement tactics.
  • Implemented community outreach programs that educated citizens about crime prevention measures, ultimately reducing criminal activity within the area.
  • Enhanced public safety by conducting thorough investigations and enforcing laws.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Observed jail and inmate activity to maintain order and safety.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Assisted in special investigations and crime prevention programs.
  • Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
  • Coordinated with other emergency responders during incidents, ensuring seamless collaboration and efficient resolution of crises.
  • Maintained up-to-date knowledge of current trends and best practices in hostage negotiation, applying insights to improve outcomes.
  • Maintained a calm demeanor under pressure, effectively handling highly-emotional situations while working towards a peaceful outcome.
  • Conducted thorough debriefings after each incident to identify areas for improvement and implement changes accordingly.
  • Collaborated with law enforcement teams to gather critical intelligence and provide expert advice on negotiation tactics.
  • Developed tailored negotiation strategies for various high-risk situations, resulting in peaceful resolutions.
  • Achieved successful negotiations by establishing rapport and effectively communicating with hostagetakers.
  • Enhanced the effectiveness of negotiations through continuous training and professional development.
  • Increased team cohesion by facilitating regular meetings focused on strategy development, information sharing, and skill-building activities.
  • Prepared comprehensive reports after each negotiation, documenting actions taken, lessons learned, and recommendations for future incidents.
  • Mentored junior negotiators, sharing knowledge and providing guidance to enhance their skills and abilities.

Lead Crew Member

McDonald's
10.1985 - 07.2000
  • Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
  • Optimized inventory management by tracking supplies usage and anticipating replenishment needs accurately.
  • Maintained high standards of cleanliness throughout the workspace which contributed to an organized working environment.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Monitored food quality and presentation to maintain high standards.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Conducted Inventory and ordered supplies for the store
  • Received and inventoried delivers ensuring products are fresh and of proper amount

Squad Leader/Sergeant Senior Military Police

U.S. Army Active Duty
04.1981 - 09.1985
  • Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
  • Maintained high morale within the squad by fostering a positive and supportive work environment.
  • Managed logistical aspects of squad operations, ensuring all necessary supplies and resources were available for mission completion.
  • Maintained property and equipment inventory and crew assignments.
  • Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
  • Maximized unit readiness with comprehensive maintenance schedules for all assigned equipment and resources.
  • Upheld a culture of continuous improvement within the squad by encouraging open communication and fostering an environment conducive to constructive criticism.
  • Established defensive positions to protect against enemy forces.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Maintained secure communication systems to relay information to and from command teams.
  • Created contingency plans to address unexpected tactical scenarios.
  • Executed tactical operations with accuracy and control.
  • Planned and coordinated tactical movements of personnel and equipment.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
  • Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
  • Improved base safety by enforcing strict adherence to military regulations and protocols.
  • Enhanced security by conducting thorough patrols and inspections of military facilities.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Reduced criminal activities within the community through proactive policing measures and effective crime prevention strategies.
  • Facilitated smooth traffic flow on military installations by directing vehicular movement and enforcing parking regulations.
  • Responded swiftly to incidents involving domestic disputes or violent behavior, restoring peace and protecting all parties involved.
  • Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
  • Conducted investigations into criminal activities, gathering evidence and working closely with legal teams for successful prosecution.
  • Demonstrated cultural sensitivity while interacting with diverse populations both on-base and within surrounding communities.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Provided testimony in court proceedings.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored traffic violations, issuing citations as necessary.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Assisted in special investigations and crime prevention programs.

Corrections Officer

Iowa State Penitentiary
06.1980 - 04.1981
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Authored incident reports for management on violations and discrepancies.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Conducted routine and emergency head counts.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Investigated and responded to incidents of inmate misconduct.
  • Prepared reports to document incidents and violations.
  • Enforced rules and regulations to maintain order among inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Interviewed inmates to obtain information and evidence.

Crew Person

McDonald's Restaurant
09.1976 - 06.1980
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
  • Promoted team cohesion by fostering open communication among crew members during shifts.
  • Performed regular equipment maintenance, preventing downtime and costly repairs.
  • Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
  • Improved order accuracy rates through careful attention to detail when inputting orders into the system.
  • Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
  • Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
  • Prepared food items according to company guidelines, ensuring consistent product quality.
  • Maintained a clean working environment for improved efficiency and safety standards.
  • Increased repeat business by providing exceptional customer service experiences.
  • Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
  • Efficiently handled multiple orders, resulting in shorter lines and happier customers.
  • Assisted in reducing wait times by effectively managing the register during peak hours.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Backed up servers by setting up trays and completing some food deliveries.

Education

Associate of Science - Law Enforcement

Central Texas College
Killeen, TX
08-1985

None, Taking Required Classes - Business Administration

Western Oregon University
Monmouth, OR

None, Taking Required Classes - Business Administration

Chemeketa Community College
Salem, OR

None, Taking Required Classes - Business Administration

Oregon State University
Corvallis, OR

Certified Facility Locksmith - Certified Facility Locksmith

National Lock-Smith Institute
Casa Grande, AZ
02-2019

Skills

  • Sale Closing techniques
  • Customer service
  • Customer relationship building
  • Up-selling
  • Prospecting clients
  • Follow-up communications
  • Product and service knowledge
  • Product promotions
  • Personnel training
  • Multitasking and organization
  • Customer experience enhancement
  • Decision-making

Awards

The following are the awards I received over my career. The reason I am listing these are to show I give 100% to any employer I work for.

Marriott

2019 Marriott Bravo Award for Hard Work and Dedication

-Gold Key Winner from Whirlpool Event for “extreme attentiveness to their attendee who slipped and fell during a solo hike.

-Letter of Appreciation from Account Manager Sonora Quest Laboratories for assisting. Letter stated “his immediate attention and being so attentive to my daughter and I. His expertise and attention to detail was so calming during my panic” (Daughter was having a heart attack)


Asarco

ASARCO safety award-This incident dealt with a trespasser who was high on possibly drugs and alcohol. I and another officer verbally controlled the individual while at the same time I coordinated Police assistance.

2014 “On the Spot Award for Unmatched Performance” I took it upon myself and wrote several of the post orders.

2015 “On the Spot Award for Unmatched Performance” I took care of a major incident involving several contractors. I de-escalated the situation to a successful conclusion.

2015 “Officer of the quarter”. Presented to me for the third quarter of 2015


Sheriff's Office

1992 Life Saving Award

1998 Life Saving Award

1998 Corrections Deputy of the Year

2000 Sheriffs Special Recognition Award

2002 Enforcement Deputy of the Trimester

2002 Enforcement Deputy of the Year

2002 Distinguished Service Award

2003 Community Policing Award

2003 Enforcement Deputy of the Year

2004 Purple Heart

2005 Distinguished Service Award

2005 Life Saving Award

2006 Distinguished Service Award

2009 Life Saving Award

2011 Tactical Negotiations Team Deputy of the Year

2013 Marion County Troy Thompson Humanitarian Award

Multiple letters of commendations


U.S. Army

U.S. Army Commendation Medal

U.S. Army Achievement Medal

U.S. Army Good Conduct Medal

U.S. Army Certificate of Achievement

U.S. Army 59th Ordnance Brigade Certificate of Achievement

U.S. Army Certificate of Excellence

Multiple letters of commendation

Timeline

Old Faithful Assistant Manager

Delaware North
04.2024 - 10.2024

Old Faithful Assistant Manager

Delaware North
04.2023 - 10.2023

Floor Supervisor

Delaware North
09.2022 - 10.2022

Trainer

Delaware North
04.2022 - 09.2022

Certified Facility Locksmith/Trainer

JW Marriott Resort & Spa
02.2021 - 04.2021

Picker/Product Counter

Amazon Fulfillment Center
04.2020 - 04.2021

Loss Prevention Officer/Locksmith Technician

JW Marriott Resort & Spa
09.2016 - 03.2020

Director of Security

Allied Universal ASARCO Mission Mine
01.2016 - 09.2016

Security Officer

Allied Universal/Asarco Mission Complex Mine
10.2014 - 12.2015

Sales Associate/Lead Mechanic

Performance Bicycle
05.2013 - 10.2014

Bicycle Repair Shop, Owner Operator

Self-employed
01.2012 - 11.2015

Senior Deputy Sheriff

Marion County Oregon Sheriffs Office
06.1996 - 04.2013

Lead Crew Member

McDonald's
10.1985 - 07.2000

Squad Leader/Sergeant Senior Military Police

U.S. Army Active Duty
04.1981 - 09.1985

Corrections Officer

Iowa State Penitentiary
06.1980 - 04.1981

Crew Person

McDonald's Restaurant
09.1976 - 06.1980

Associate of Science - Law Enforcement

Central Texas College

None, Taking Required Classes - Business Administration

Western Oregon University

None, Taking Required Classes - Business Administration

Chemeketa Community College

None, Taking Required Classes - Business Administration

Oregon State University

Certified Facility Locksmith - Certified Facility Locksmith

National Lock-Smith Institute

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