James Herron

My main priority is managing and leading a group of Account Managers that are accountable for in-store execution through a set group of key customers. I am also responsible for coaching and developing their respective team and working closely with the Divisional Sales Director. I am accountable for driving distribution initiatives and tracking Key Performance Indicators (KPIs) through a set group of key customers. I also oversee operations which includes inventory management, fleet management, warehouse management, and day-to-day operations geared towards operational excellence in collaboration with the Ops Manager.

Responsibilities:

• Manage Key Performance Indicator (KPI) targets for each assigned Account Manager and track the execution of these monthly KPI’s. This includes feedback/coaching, corrective counseling, and performance reviews.
• Establish and maintain regular and on-going communications with retail partners in order to successfully implement national and local programming.
• Teach Account Managers selling skills, including cold calling, overcoming objections and using retail math skills.
• Conduct regular Account Manager meetings to improve operational expertise and recognize results.
• Work collaboratively across the organization and share best practices.
• Ensure the Account Manager team understands and adheres to Company standards and operating procedures
• Bring a sense of urgency and commitment along with desire to get things done
• Assist the Operations Manager with daily inventory to ensure accurate counting and tracking inventory on trucks and in the warehouse
• Conduct quarterly business reviews to update Regional Accounts on business, channel competition, opportunities, and promotions

Responsibilities:

• Manage Key Performance Indicator (KPI) targets for each assigned Account Manager and track the execution of these monthly KPI’s. This includes feedback/coaching, corrective counseling, and performance reviews.
• Establish and maintain regular and on-going communications with retail partners in order to successfully implement national and local programming.
• Teach Account Managers selling skills, including cold calling, overcoming objections and using retail math skills.
• Conduct regular Account Manager meetings to improve operational expertise and recognize results.
• Work collaboratively across the organization and share best practices.
• Ensure the Account Manager team understands and adheres to Company standards and operating procedures
• Bring a sense of urgency and commitment along with desire to get things done
• Assist the Operations Manager with daily inventory to ensure accurate counting and tracking inventory on trucks and in the warehouse
• Conduct quarterly business reviews to update Regional Accounts on business, channel competition, opportunities, and promotions

As an ASM, I drove a small-box truck to sell, deliver, and merchandise Red Bull products in large and small format stores. My top priority was to effectively service all customers in a safe, efficient, and professional manner.

Responsibilities:

• Serve current Viva customers with a designated route by managing Red Bull product inventory and ensuring utilization of current promotions, displays, and marketing tools.
• Monitor competitor activities including new product launches and price reductions
• Achieve monthly key performance indicators (KPI‘s) in the following areas: sales, distribution, pricing, display, new accounts, and merchandising
• Bring a sense of urgency and commitment along with desire to get things done
• Maintain a high level of communication across the Viva team
• Ensure all Red Bull equipment is clean and in good working order
• Build and protect the Red Bull brand

Job Summary
Manages staff and oversees store operations to ensure quality of product, food and physical safety, and adequate inventory stock levels. Responsible for total store sales and profits through use of acceptable business practices. Promotes high level of engagement and customer satisfaction; and ensures adherence to Company standards and procedures.

Essential Duties and Responsibilities

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Directs store operations and manages operating expenses to maximize cash flow, EBITDA, sales, shrink, gross margin, and net profit.
• Responsible for maintaining and improving sales performance, cash flow, public relations, product quality, work standards, and labor.
• Reviews and analyzes budget and personnel reports to determine and address areas of concern, and to plan long-term strategic objectives aligned with supporting banners.
• Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.
• Ensures implementation of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
• Communicates with Category Managers regarding product delivery, service, and impact on store operations.
• Conducts store inspections and takes appropriate action to ensure store conditions adhere to Company standards. Enforces quality control and food safety standards throughout the store and ensures dated products are stocked and rotated properly.
• Stays up-to-date regarding community activities such as business openings or closures to monitor potential impact on store business.
• Required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

As a Route Sales Representative, I was responsible for delivering, selling, and merchandising Frito-Lay complete line of products to local stores including gas stations, dollar stores, and large grocery stores. I drove a Frito-Lay truck to different stores, work independently to unload orders, merchandise product, partner with store managers to increase sales, order, and maintain records throughout the day.

Responsibilites:

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• Monitored stock levels on route trucks to ensure accuracy of inventory counts.
• Utilized effective problem solving skills when resolving customer issues.
• Developed and maintained relationships with current customers.
• Restocked shelves as needed in order to ensure adequate inventory levels for customers.
• Maintained an organized work space at all times.
• Loaded, unloaded, and delivered product in a timely manner.
• Conducted daily pre-trip inspections of delivery vehicles.
• Assisted with merchandising displays at customer locations when requested.

Assists upper management with overseeing various store operations to ensure quality of product, food and physical safety, and inventory stock levels. Executes merchandising plans, enforces Company standards and procedures, indirectly manages achievement of store sales and profits using acceptable business practices, and promotes customer service.

Essential Duties and Responsibilities:

• Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
• Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Enforces quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensures initiatives and strategies for loss prevention and shrink reduction are being implemented.
• Assists in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit.
• Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
• Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.