James Hertwig
East Quogue
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at 7-11 Convenience Store. Excelled in cash handling accuracy and fostering positive work environments, leveraging skills in POS systems and customer service. Demonstrated commitment to maintaining high cleanliness and organizational standards, contributing to improved store efficiency. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
3
3
years of professional experience
Work History
Store Associate
7-11 Convenience Store
05.2021 - Current
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Cashier/Grocery Bagger
Stop & Shop
09.2021 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Busser
Friendly's
04.2021 - 09.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Westhampton Beach High School
Westhampton Beach, NY06.2023
Skills
Customer Service
Customer Assistance
Cash Handling Accuracy
Attention to Detail Focus
Product display
POS Systems
Timeline
Cashier/Grocery Bagger
Stop & Shop
09.2021 - 04.2024
Store Associate
7-11 Convenience Store
05.2021 - Current
Busser
Friendly's
04.2021 - 09.2021
High School Diploma -
Westhampton Beach High School
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