James Herzig
Orlando
Summary
Transitioning from fast-paced kitchen environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of food quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pizza Hut - CSR
01.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cook
Tim's Corner
12.2022 - 05.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
CSR, Driver
Hungry Howie’s
07.2022 - 12.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Prep Cook
Flagler Tavern
06.2021 - 02.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dishwasher
Limoncello South
03.2020 - 02.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Crew Trainer
McDonald’s
06.2014 - 12.2017
Education
Vocational - BMW FastTrack ASE Certified Mechanic
Universal Technical Institute
Orlando, FL04-2026
A.A. - Biochemistry
Seminole State College of Florida
Oviedo, FL04.2019
Advanced HS Diploma -
The Master's Academy
Oviedo, FL05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Rapid Response
- Attention to detail
- Good Communication Skills
- Team Player
Awards
- Employee of the Month, 11/01/14
- National Honors Society, 01/01/10 - 01/01/12
- Bright Futures Gold Medallion Scholar, 01/01/12
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Pizza Hut - CSR
01.2024 - 10.2024
Cook
Tim's Corner
12.2022 - 05.2023
CSR, Driver
Hungry Howie’s
07.2022 - 12.2022
Prep Cook
Flagler Tavern
06.2021 - 02.2022
Dishwasher
Limoncello South
03.2020 - 02.2021
Crew Trainer
McDonald’s
06.2014 - 12.2017
A.A. - Biochemistry
Seminole State College of Florida
Advanced HS Diploma -
The Master's Academy
Vocational - BMW FastTrack ASE Certified Mechanic
Universal Technical Institute
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