James Hicks

Develop and maintain relationships with relevant industry stakeholders and regulatory agencies
• Monitor and analyze cost and profit metrics to identify areas for improvement
• Develop and implement operational policies, procedures, and strategies to optimize efficiency and
productivity in the facility
• Oversee the day-to-day operations of the facility, ensuring safety compliance and regulatory
compliance
• Conducting weekly performance evaluation meetings with ownership to communicate project metrics
• Responsible for invoicing and billing completed jobs.

• Oversight and management of all aspects of aircraft maintenance projects
• Oversight and management of 40 technicians
• Responsible for oversight of aircraft maintenance projects totaling over $8 million
• Oversight of all parameters of the project, ensuring adherence to schedules and deadlines
• Ensuring compliance with regulatory requirements and industry standards
• Developing and implementing maintenance policies, procedures, and programs
• Manage and coordinate maintenance staff, including hiring, training, and performance evaluations
• Monitor and analyze maintenance performance metrics to identify areas for improvement
• Implement and maintain a comprehensive safety program for maintenance operations

• Streamline and expedite daily activities through the direct oversight of reporting, forecasting, analysis, and goal planning operations
• Prioritize daily workflow of the parts department to maximize the overall productivity of maintenance and repair operations at various locations
• Consistently ensure operations comply with safety regulations using the Company Safety
• Management System
• Effectively manage, motivate, and coach a 165-member team of union employees consisting of aircraft mechanics and other employees in ground support, shops, avionics, sheet metal, and tool room departments
• Skillfully develop and implement improvement programs aimed at optimizing the quality of maintenance checks
• Positively represent the company while participating in collective bargaining and the settlement of grievances with the local union
• Redesign and enforce procedures and policies for improving operations and reducing human errors
• Utilize ICIMIS for hiring and onboarding new employees
• Promptly review and approve bills using Bill Pay software

• Controlled ordering and inventory to maintain optimal stock levels of tools, equipment, and replacement parts required for daily team demands
• Strategically coordinated, planned, and managed maintenance and repair schedules for aircraft engines, airframe, electrical, avionics, hydraulic, and fuel systems
• Delegated daily repair tasks and assignments to team members based on job requirements and demands
• Cultivated a safety-focused environment conducive to the discipline, motivation, and performance of employees
• Played a vital role in ensuring the seamless operations of the Maintenance Operations department

• Offered the necessary resources and training for maintenance shift leads to succeed in meeting repair and maintenance goals for the company aircraft
• Maintained accurate and updated records of employee work hours and overtime throughout maintenance
• Produced in-depth reports that highlighted accidents, incidents, equipment damages, or personnel injuries
• Conducted thorough inspections of aircraft maintenance to evaluate the quality of work performed
• Managed efficient teams of up to 10 employees.

• Proficiently analyzed pilot descriptions and performed diagnostic testing to determine root causes of failures
• Provided valuable guidance and training to technicians in one-on-one and group environments
• Guaranteed overall maintenance adhered to applicable standards and regulations
• Improved team productivity with effective communication and collaboration among members.
• Maintained compliance with FAA regulations, upholding high standards of safety and quality in aircraft repair work.

• Leveraged effective skills and techniques to perform scheduled and non-scheduled maintenance tasks in accordance with regulatory procedures
• Proactively identified, diagnosed, and addressed issues with aircraft systems
• Inspected airframes to detect wear and other defects.
• Conducted thorough inspections for optimal aircraft safety and compliance with regulatory standards.
• Performed vital preventive maintenance tasks to extend the service life of aircraft components and systems.