Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Higgins

Berea,KY

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

Overview

10
10
years of professional experience

Work History

Quality Control Clerk

Serco
04.2016 - 06.2023
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Monitored product standards and quality-control programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Implemented process improvements to increase productivity in quality assurance operations.

Team Lead

Serco
10.2016 - 03.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Quality Control/Data Entry Operator

Source HOV
03.2013 - 06.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.
  • Sent completed entries for evaluation and final approval.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Education

High School Diploma -

Rockcastle Co High School
Mt. Vernon KY
05.2010

Skills

  • Reading Comprehension
  • Quality Assurance
  • Active Listening
  • Sound Decision-Making Abilities
  • Social Perceptiveness
  • Maintaining Clean Work Areas
  • Atlassian JIRA
  • Vendor Relations
  • Product Inspection
  • Complex Problem-Solving
  • Microsoft Excel
  • Microsoft PowerPoint
  • Call Center Operations
  • Detailed Evaluations
  • Database Maintenance
  • Customer Support

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Instruction guides which led to efficient consumer help.
  • Collaborated with team of 19+ in the development of work instructions.

Timeline

Team Lead

Serco
10.2016 - 03.2017

Quality Control Clerk

Serco
04.2016 - 06.2023

Quality Control/Data Entry Operator

Source HOV
03.2013 - 06.2015

High School Diploma -

Rockcastle Co High School

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James Higgins