Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Higgins

Oxford,MA

Summary

Dynamic pharmacy professional with extensive pharmaceutical experience, excelling in patient education and medication therapy management. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in immunization administration and staff training, fostering a collaborative environment to ensure optimal patient care and safety. Committed to delivering high-quality pharmaceutical services.

Overview

45
45
years of professional experience
1
1
Certification

Work History

District Support Pharmacist

CVS Pharmacy
01.2016 - Current
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Monitored medication dispensing machines within pharmacy to make supplies readily available to clinical staff.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Counseled patients regarding proper intake of medications.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Reconstituted oral liquids.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Closely monitored department performance metrics.
  • Educated patients on proper medication use.
  • Manage approximately one hundred calls/faxes from providers and patients daily.

Pharmacy Manager

CVS Pharmacy
12.1997 - 07.2015
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Retail Pharmacy Manager

Walgreens
09.1989 - 12.1989
  • Collaborated with store manager to maintain daily operations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Pharmacy Technician

Boston University Medical Center
01.1981 - 09.1989
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Bachelor of Science - Pharmacy

Northeastern University
Boston, MA
05-1989

Skills

  • Dispensing medicines
  • Controlled drug logging
  • Monthly narcotic inventories
  • Prescription filling
  • Patient counseling
  • Preparing sterile and Non-sterile compounds
  • Current Massachusetts pharmacy license
  • Medicare and medicaid process
  • Drug interactions
  • Reviewing prescriptions
  • Interpreting and processing medication orders
  • Insurance coordination
  • Patient education
  • Patient education and counseling
  • Vaccination administration
  • Staff training
  • Safety awareness
  • Identifying Counter-indicated drugs
  • Immunization administration
  • Physician consultation
  • Drug utilization evaluation
  • Drug safety
  • Medication expertise
  • Dosing recommendations
  • Medication therapy management

Accomplishments

  • Achieved Pharmacy Emerging Leader through effectively helping with supervising district teams and traveling throughout New England to train pharmacists/technicians on vaccine administration
  • Supervised team of 15 staff members.
  • Recognized as an Excellent Pharmacy by CVS corporate management

Certification

  • Immunizations Trainor License - [09/07-present]
  • CPR License - 09/07-present

Timeline

District Support Pharmacist

CVS Pharmacy
01.2016 - Current

Pharmacy Manager

CVS Pharmacy
12.1997 - 07.2015

Retail Pharmacy Manager

Walgreens
09.1989 - 12.1989

Pharmacy Technician

Boston University Medical Center
01.1981 - 09.1989

Bachelor of Science - Pharmacy

Northeastern University

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