JAMES HIGHTOWER
Phlebotomist Certified
Chicago,IL
Summary
A proficient phlebotomist with genuine concerns of helping others, especially in the Medical field. Being empathetic and with sincere emphasis and focus on exceeding customer service expectations with those patients faced with health challenges. Reliable, calm, independent associate with excelled communication skillset seeks a permanent full-time phlebotomist opportunity.
Overview
3
3
years of professional experience
Work History
Phlebotomist Technician
GhostRx Agency
10.2022 - Current
- Observation of work flow areas to ensure all environmental cleanliness and sanitization appears, inviting to all patients or guests including disinfection of surface areas where blood draws are done.
- Ensuring all stock is present and ready for entire day.
- Ready and eager to begin patient blood draws, once shift has started.
- Collect blood samples using venipuncture techniques, tourniquets, syringes, butterfly needles, and straight needles.
- Protect patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Re-stock phlebotomy cart or carrier with appropriate supplies.
- Keep communication with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation. Engage and form connection whenever possible with patients on continuous basis.
- Stay detail oriented when on computer system, as it prompts you on occasion how to proceed with protocol on blood draws that are different or unique in drawing that patient.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Sharps Collection and Biohazard Disposal
- Data Security and HIPAA
- Patient Identification and Recognition
- Patient Satisfaction and Technician Professionalism
Mobile Phlebotomist
Actalant Agency / LabCorp
06.2022 - 10.2022
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Traveled up to usually 100/miles per day to meet needs of travel phlebotomist role while contracted.
- Prepared specimens by centrifuging and packaging for sending to main laboratory
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Tracked collected specimens by initialing, dating and noting times of collection.
Mobile Phlebotomist
VITALANT
12.2021 - 07.2022
- Successfully acquire 200+ hours of thorough and proper training, compliant with all state and federal regulations
- Collaborate with entire team to provide sanitary work environment
- Register donors for future Phlebotomy procedures
- Performed Registrar duties for Donor Care
- Established Guest Relations with Donors and educated Donors how to compose themselves whenever having reactions while donating blood.
- Increased knowledge to Donors wishing to learn more about which type of services we offered in regards to life support services
- Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Mobile Phlebotomist
MEDICAL ASSAY LABORATORY
09.2020 - 12.2021
- Daily commute to different establishments to visit 7-10 patients per day, returning with 80-100% of specimens
- Ease patient stress and fears by making experience as comfortable as possible in order to have successful draw
- Meticulously verify every order request and identify information prior to drawing blood or collecting samples
- Guarantee delivery of positive customer service rapport and interact in pleasant, courteous manner with staff.
- Home health care experience and Hospice Care, all during Covid
- Had many patients that were in coma conditions, or terminally ill
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Centrifuged blood samples as outlined in clinical protocols
- Tracked collected specimens by initialing, dating and noting times of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Some College (No Degree) - Business Administration
Northern Illinois University
Dekalb, ILSome College (No Degree) - Business
Huston-Tillotson University
Austin, TXNationwide Certified Phlebotomist Technician - Phlebotomy
Nationally Certified Phlebotomy Technician
Schaumburg, IL11.2022
Nationwide Phlebotomy Certificate - Certified Phlebotomist Technologist
Phlebotomy Training Specialists
Chicago, IL12.2020
Skills
- Home Health Care Experience
- Hospice Patients Experience
- Attention to Detail/Time Management
- Flexible and Adaptable to Policy/Standards
- Clerical Duties / Team Player
- HIPPA / Privacy Patient Information
- Attentive to Adverse Reactions
- Exceeding Customer Service Expectations
- Specimen Collections / Proper and Concise Labeling
- Butterfly Venipuncture
Additional Information
Trained in medical terminology, infection control procedures, quality assurance support, and data entry. Patient advocate and staff collaborator. Adapts to change and high-volume work settings. Reliable Transportation.
Timeline
Phlebotomist Technician
GhostRx Agency
10.2022 - Current
Mobile Phlebotomist
Actalant Agency / LabCorp
06.2022 - 10.2022
Mobile Phlebotomist
VITALANT
12.2021 - 07.2022
Mobile Phlebotomist
MEDICAL ASSAY LABORATORY
09.2020 - 12.2021
Some College (No Degree) - Business Administration
Northern Illinois University
Some College (No Degree) - Business
Huston-Tillotson University
Nationwide Certified Phlebotomist Technician - Phlebotomy
Nationally Certified Phlebotomy Technician
Nationwide Phlebotomy Certificate - Certified Phlebotomist Technologist
Phlebotomy Training Specialists
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