James Hill
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Sr. Field Support Specialist
Oracle / Sun Microsystems / StorageTek
09.2005 - 07.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational. Performed firmware upgrades for servers, switches, peripheral devices and NAS/SAN systems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Department Supervisor - Electrical and Lighting
Home Depot
12.2003 - 09.2005
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Product Support Engineer-Service Planning Manager
Burroughs / Unisys
12.1975 - 11.2003
- Maintained quality and accuracy from project implementation to delivery.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- Maintained product development schedules and prioritized projects by coordinating with development team.
- Monitored calls and communication of Field Service team to provide constructive feedback and guidance, resulting in improved support experiences.
- Produced engineering change orders, component requests and test procedures to support product redesign activity.
- Drafted clear technical documentation, detailing product design specifications.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
Education
Associate of Applied Science - Avionics Maintenance Technology
Community College of The Air Force
Montgomery, ALAssociate of Arts - Communications
Saddleback College
Mission Viejo, CAUndergraduate Studies - Computer Engineering Technology
University of California, Berkeley Extension
Berkeley, CASkills
- Customer Needs Assessment
- Delivery Management
- System Maintenance
- Service Schedule Coordination
- Component Replacement
- Hardware Configuration
- Technical Documentation
- Device Installation
- User Training
- LAN/WAN
- Help Desk Support
- Technical Troubleshooting
- Application Support
- Customer Service
- Desktop Support
- Computer Diagnostics
- Hardware Diagnostics
- Troubleshooting Network Issues
- Computer System Diagnostics Software
- Remote Technical Support
- Customer Service Expert
- A Certification
- Hardware Upgrades
- System Performance Assessments
- Defect Analysis and Resolution
- Customer Communication and Empathy
- Technical Issues Analysis
Certification
- Exadata Engineered Systems Specialist, Oracle - 2008-2023
- Sun Microsystems Certified Server Hardware Specialist, Oracle - 2008-2023
- StorageTek Robotic Tape Storage Accreditation, StorageTek, 2005
- Infiniband / RoCE Switch Network Specialist. Oracle - 2009
- Virtual Storage Manager Systems Specialist, Oracle - 2009-2023
- Oracle Public Cloud Hardware Specialist, Oracle - 2009-2023
- Oracle Cloud Engineered Systems Specialist, Oracle - 2013-2023
Timeline
Sr. Field Support Specialist
Oracle / Sun Microsystems / StorageTek
09.2005 - 07.2023
Department Supervisor - Electrical and Lighting
Home Depot
12.2003 - 09.2005
Product Support Engineer-Service Planning Manager
Burroughs / Unisys
12.1975 - 11.2003
Associate of Applied Science - Avionics Maintenance Technology
Community College of The Air Force
Associate of Arts - Communications
Saddleback College
Undergraduate Studies - Computer Engineering Technology
University of California, Berkeley Extension
Similar Profiles
Jake WilliamsJake Williams
Technical Support Engineer at Oracle / Sun Microsytems, Inc.Technical Support Engineer at Oracle / Sun Microsytems, Inc.
Ma Lourdes TagudinMa Lourdes Tagudin
Production Operator at Allegro Microsystems Phil.IncProduction Operator at Allegro Microsystems Phil.Inc
Abhay NagarAbhay Nagar
Student Product Verification Specialist at Evertz MicrosystemsStudent Product Verification Specialist at Evertz Microsystems
Bradley LeggeBradley Legge
Sr. Field Support Specialist at GeotabSr. Field Support Specialist at Geotab
Duvelia GainesDuvelia Gaines
Sr. Field Support Specialist at Travelers InsuranceSr. Field Support Specialist at Travelers Insurance