Summary
Overview
Work History
Education
Skills
Projects
Timeline
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James Hinkle

Herndon,VA

Summary

Meticulous System Administrator with experience in Linux system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

5
5
years of professional experience

Work History

Junior Systems Administrator / Interim IT Manager

Dexter Edward
08.2023 - Current
  • Managed the administration of a secure communications Commercial Off-The-Shelf (COTS) software product for a small business of around 50 people.
  • Deployed fognigma to prospective clients, addressing on-the-spot issues, and delivering tailored demonstrations.
  • Participated in various trade shows to showcase the product, engage with potential clients, and provide live demonstrations.
  • Conducted training sessions on the software for clients to ensure proficient usage and maximize value.
  • Proficiently utilized Linux command line for monitoring processes, executing maintenance tasks, and resolving complex issues.
  • Executed SQL queries to evaluate technical statuses, conduct maintenance activities, and facilitate daily operations.
  • Integrated cloud accounts seamlessly, conducted system clean-ups, and managed API key allocations for inter-software communication.
  • Contributed to the Software Development Life Cycle (SDLC) and embraced Agile programming methodologies.
  • Offered comprehensive support and guidance in Outlook administration for a small business comprising approximately 50 employees.
  • Traveled extensively to multiple trade shows, actively engaging with clients, and delivering impactful presentations and demonstrations.

Operations Tester

Berryville Holdings LLC
05.2023 - 08.2023
  • Conducted comprehensive regression tests on newly developed software to identify and rectify potential bugs or issues in the codebase.
  • Proficiently utilized Remote Desktop Connection (RDC) to establish connections between computers for seamless collaboration and troubleshooting.
  • Skillfully replicated discovered problems to create detailed documentation for thorough analysis and resolution.
  • Undertook specialized training on proprietary software to advance into a more senior role within the organization.

IT Helpdesk, Arcadia University

Arcadia University
09.2019 - 05.2023
  • Provided exceptional customer service by effectively communicating with Arcadia personnel to address a diverse range of issues related to accounts, devices, and workstations.
  • Demonstrated technical expertise in resolving hardware and software issues, including troubleshooting and repairing broken computers.
  • Proactively addressed technical problems faced by residents within my residence halls, ensuring a smooth and efficient resolution process.
  • Acted as a dedicated liaison between 300 residents and IT support staff, facilitating clear communication and timely assistance to enhance overall user experience and satisfaction.

Data Science Internship

Arcadia University
09.2021 - 11.2021
  • Conducted in-depth data analysis to assess the retention rates of past students at Arcadia University.
  • Utilized Jupyter Notebook, Pandas, and Python to perform data regression and comprehensive analysis, extracting valuable insights.
  • Implemented data visualization techniques using Seaborn and Matplotlib to create informative visual representations of the analysis results, aiding in interpretation and communication of findings.

Education

B.S. Computer Science - Computer Science

Arcadia University
Glenside, PA
05.2023

Skills

  • Data Analysis - Python, Pandas, SAS
  • Automation Scripting - Python
  • Outlook Administration
  • Customer Service
  • Cloud Provider Services
  • Linux Administration
  • Server Management
  • SQL Queries
  • End-User Training

Projects

Data Analysis on Mass Shootings in America:

  • Conducted in-depth data analysis on mass shootings in America.
  • Designed multiple data visualizations using data science techniques and tools to illustrate insights on shooters.
  • Applied natural language processing and topic modeling to explore traits and history among shooters.

Retention Rate Analysis and Correlation:

  • Conducted comprehensive analysis of retention rates individually under the guidance of Dr. Bridget Miller.
  • Leveraged tools such as Numpy, Pandas, SciKit, and Matplotlib for data manipulation, analysis, and visualization.

OpenVPN Server Configuration and Deployment:

  • Configured and deployed an OpenVPN server on an AWS EC2 instance with multi-user management and a separate certificate-verifying server.
  • Demonstrated proficiency in AWS management and server configuration.

Timeline

Junior Systems Administrator / Interim IT Manager

Dexter Edward
08.2023 - Current

Operations Tester

Berryville Holdings LLC
05.2023 - 08.2023

Data Science Internship

Arcadia University
09.2021 - 11.2021

IT Helpdesk, Arcadia University

Arcadia University
09.2019 - 05.2023

B.S. Computer Science - Computer Science

Arcadia University

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