Summary
Overview
Work History
Education
Skills
Timeline
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James Hinton

Charlotte,NC

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing conflict. Known for best-in-class customer service and top-notch friendliness. Organized and dependable managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic reliable Flight Attendant with exemplary communication skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and a welcoming attitude.

Overview

5
5
years of professional experience

Work History

Manager

Sam’s Club
03.2019 - Current
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Flight Attendant

Envoy Airlines
03.2022 - 09.2023
  • Complied with all applicable FARs, TSA, DOT regulations, company procedures and policies.
  • Performed the correct and timely completion of all duties assigned by either the company or Captain.
  • Conducted preflight inspection of all cabin emergency equipment applicable to the type of aircraft as outlined in the Inflight Manual.
  • Promptly reporting any mechanical discrepancies to the Captain.
  • Advocated directly and clearly to the Captain concerns relative to the safety of the passengers.
  • Maintained a high degree of crew coordination and professionalism.
  • Performed duties in a professional, efficient and cordial manner at all times when on duty.
  • Assisted passengers in boarding and deplaning aircraft.
  • Used excellent customer service skills in addressing passengers' needs.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Advised passengers of flight regulations to maximize safety and security.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Assisted passengers with storing luggage and helped locate seating.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Education

High School Diploma -

Independence High School
Charlotte, NC
06.2021

Skills

  • Conflict Resolution
  • Emergency care
  • Aviation regulations
  • Interpersonal communications
  • Emergency Response
  • Professional/ Curteous
  • Excellent Communication
  • De-escalation
  • Punctual
  • Leadership
  • New Hire Onboarding

Timeline

Flight Attendant

Envoy Airlines
03.2022 - 09.2023

Manager

Sam’s Club
03.2019 - Current

High School Diploma -

Independence High School

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James Hinton