James Hixson
Laramie,WY
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service. Diligent service writer with solid background in service writing and strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records. Knowledgeable emergency dispatcher with solid background in emergency communications and crisis management. Adept at coordinating swift responses to critical situations while maintaining composure under pressure. Demonstrated ability in utilizing advanced communication systems and problem-solving skills to ensure public safety and efficient incident resolution. Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Overview
13
13
years of professional experience
Work History
Service Writer
Walmart
01.2020 - 03.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Logged work orders and change orders into database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Consulted with customers to assess service requirements and produce accurate orders.
- Provided job status reports to promote quick and accurate service.
- Orchestrated efficient service schedules to meet need of customers in fast-paced environment.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Automotive Technician
Walmart
01.2018 - 01.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Sawyer
Truss Craft
01.2015 - 08.2018
- Maximized material utilization by adjusting machine settings according to the size and type of wood being processed.
- Supported team members during high-demand periods, working extended hours as needed to meet production goals.
- Promoted a positive work environment by fostering open communication among team members and addressing issues proactively.
- Double checked saw blade sizes before use.
- Implemented regular housekeeping routines to maintain a clean and organized workspace conducive to effective production processes.
- Cut wood to desired shape and size.
- Enhanced sawmill productivity by maintaining and operating various cutting equipment with precision.
- Stacked cut pieces and maintained clean and safe work space.
- Increased workplace safety through adherence to company protocols and proper use of personal protective equipment.
- Improved workflow efficiency by collaborating with team members to establish priorities and delegate tasks.
- Maintained accurate documentation for all completed orders, ensuring appropriate record-keeping for future reference or audits.
- Troubleshot equipment issues promptly, minimizing disruptions in daily operations while preserving overall equipment lifespan.
- Reduced downtime for maintenance by routinely inspecting saw blades and machinery, ensuring optimal performance.
- Collaborated on process improvements, streamlining operations to reduce bottlenecks and minimize delays in production schedules.
- Contributed to quality control efforts by closely monitoring materials for imperfections or inconsistencies before processing.
- Measured lumber and drew out lines for cutting.
- Examined cut pieces for defects.
- Served as a resource for new team members, providing guidance and mentorship in both technical skills and company policies.
- Actively participated in safety meetings, staying informed about potential hazards and advocating for preventative measures within the workplace.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Completed special cuts, grooves and bevels to produce desired looks.
Master at Arms
Navy
08.2008 - 06.2013
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
- Streamlined incident reporting for improved response times and increased overall safety.
- Implemented emergency response drills, increasing preparedness among all personnel within the facility.
- Increased base security through comprehensive training programs for all personnel.
- Maintained a safe environment with regular risk assessments and appropriate corrective actions.
- Implemented crime prevention initiatives that led to a decrease in criminal activity on base property.
- Led team members in maintaining order during crisis situations, effectively deescalating tensions and ensuring safety for all involved parties.
- Organized training exercises simulating real-world scenarios, improving overall readiness and adaptability among team members.
- Developed and enforced strict protocols for handling classified materials, safeguarding sensitive information.
- Strengthened community relations by leading outreach programs that educated public on safety and security practices.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
Education
Associate in Health Science And Wellness - Health Science And Wellness
Laramie County Community College
Cheyenne, WY11.2025
CRED Health Information Technology, Medical Claims - Health Information Technology
Laramie County Community College
Cheyenne, WY11.2025
Credit Diploma - Automotive Technology, Engine Management/Drivable
Laramie County Community College
Cheyenne, WY05.2018
Credit Diploma - Automotive Technology, Under Car/HVAC
Laramie County Community College
Cheyenne, WY03.2018
Associate of Applied Science - Welding Technology
Laramie County Community College-;0.
Cheyenne, WY05.2017
Certificate of Completion - Welding Technology
Laramie County Community College
Cheyenne, WY05.2017
Associate of Science - Auto Technology
Laramie County Community College
Cheyenne, WY05.2011
Skills
- Customer service expertise
- Effective writing
- Record preparation
- Automotive industry experience
- Information documentation
- Memory retention
- Telecommunications
- Logistics
- Changing tires
- Engine repair
- Safety awareness
- Hand and power tools
- Measuring skills
- Woodworking expertise
- Hand-tool proficiency
- Joinery techniques
Timeline
Service Writer
Walmart
01.2020 - 03.2021
Automotive Technician
Walmart
01.2018 - 01.2020
Sawyer
Truss Craft
01.2015 - 08.2018
Master at Arms
Navy
08.2008 - 06.2013
Associate in Health Science And Wellness - Health Science And Wellness
Laramie County Community College
CRED Health Information Technology, Medical Claims - Health Information Technology
Laramie County Community College
Credit Diploma - Automotive Technology, Engine Management/Drivable
Laramie County Community College
Credit Diploma - Automotive Technology, Under Car/HVAC
Laramie County Community College
Associate of Applied Science - Welding Technology
Laramie County Community College-;0.
Certificate of Completion - Welding Technology
Laramie County Community College
Associate of Science - Auto Technology
Laramie County Community College