James Hodge
Haughton,LA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
58
58
years of professional experience
Work History
Corrections Officer
Bossier Sheriff's Office
11.2008 - 03.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Routinely counted inmates and in response to potential security breaches.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Authored incident reports for management on violations and discrepancies.
- Oversaw and maintained custody of [Number] inmates in maximum security.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
Customer Service Representative
Shreveport Times
05.2007 - 05.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Quality Assurance Analyst
General Motors Co
08.1969 - 09.2006
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Grocery Stocker
Cox Super Market
08.1966 - 08.1969
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed to requested products.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Checked for outdated and overripe grocery items and removed from inventory.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Worked with customers to pack items according to specific desires and requirements.
Education
High School Diploma -
Alexandria-Monroe Township
Alexandria, IN05-1969
Skills
- Trained in defensive tactics
- Surveillance
- Relationship building and management
- Patrol techniques
- Assertiveness
- First aid and CPR certified
- Contraband inspections
- Incident prevention
- Excellent problem solver
- Ethical standards of conduct
- Safety and security enforcement
- Inmate monitoring
- Central and pod control
- Safety
- Conflict resolution skills
Timeline
Corrections Officer
Bossier Sheriff's Office
11.2008 - 03.2024
Customer Service Representative
Shreveport Times
05.2007 - 05.2009
High School Diploma -
Alexandria-Monroe Township
Quality Assurance Analyst
General Motors Co
08.1969 - 09.2006
Grocery Stocker
Cox Super Market
08.1966 - 08.1969
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