JAMES HOFFMAN

Work History

Owner/Manager

JM Laserwash, Inc., DBA Springs Road Laserwash

06.2004 - Current

Oversaw the construction of a 2 bay automated touchless carwash with 2 vacuum islands and 4 vacuums
Managed the operations of a 24 hour, 7 day a week automated carwash including ordering supplies, repairing machinery, collecting credit card & cash receipts, contacting customers about lost washes, maintaining inventory of chemicals and parts and working closely with accountant to maintain a profitable business
Worked closely with architect and inspectors to fit carwash on a half acre of land
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

Logistics Manager and Truck Driver

Hickory Springs Manufacturing

01.2018 - 12.2024

Began work in the trucking industry while also operating a carwash business in order to increase income due to covid and new competition reducing prophets in the carwash business
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Enhanced team morale with positive attitude and strong work ethic during long hauls.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Selected, trained and developed logistics personnel to achieve high-performing teams.
Collaborated with team members to streamline processes and improve overall efficiency.
Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
Spearheaded project to expand logistics network, enabling company to enter new markets and increase its customer base.
Streamlined logistics processes by implementing efficient inventory management systems.
Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.

Supervisor

Corning Fiberglass, Inc.

07.2001 - 01.2004

Supervised employees in the manufacture of fiber optic cable
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.

Owner/Manager

Jim Hoffman Promotions, Inc.

04.1995 - 07.2001

Owner/Manager of a beverage sales company and owned a 24 ft box truck to transport products and rented mini warehouses in each university area to store products
Sold custom labeled spring water products to universities in the ACC, SEC and Southern Conference and to convenience stores, ski lodges and restaurants and delivered 5 gallon bottles to businesses and individuals
Represented Jones Soda, Vancouver, Canada and distributed their custom labeled soda products along with the spring water
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.

Associate Sales Agent

Nationwide and State Farm Insurance

08.1991 - 04.1995

Sold homeowners, auto and life insurance by cold calling and pivoting current customer base
Conducted comprehensive product demonstrations, showcasing features and benefits to potential clients.
Optimized sales funnel efficiency by analyzing performance metrics and adjusting tactics as needed.
Established trust with clients through transparent communication and ethical business practices.
Increased sales revenue by building strong relationships with clients and identifying their needs.
Negotiated contracts with key accounts, securing long-term partnerships and repeat business.
Expanded client base through proactive prospecting and networking at industry events.

Salesman & COBRA benefits manager

Employee Benefit Services, John Scarborough, owner

01.1991 - 08.1991

Company paid claims on self insured businesses and obtained re-insurance on its book of business
Developed strong client relationships through consistent communication and exceptional customer service.
Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Increased sales by offering advice on purchases and promoting additional products.
Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Upheld high standards of customer service by promoting and upselling new products and services.
Continuously updated product knowledge, staying informed of industry trends and competitor offerings.

Personnel Specialist

Teledyne Allvac

06.1987 - 01.1991

Manufacturer of titanium and nickel based alloys
Employee Benefits Manager for a pilot program and human resource manager trainer
Enrolled and sold self insurance plan to a1,000 employee company and reported data directly to Teledyne, Inc
Board of directors
Worked with130 Teledyne, Inc
Companies to guide them on implementing their self insured programs
Recruited engineering students at universities for employment
Attended many seminar training classes in preparation to become next human resource manager
Maintained company suggestion boxes and organized plant tours of the largest continuous forging machine at that time in history
Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.

Sales Manager

Copy Service and Supply

01.1986 - 06.1987

First job taken out of college while waiting for Teledyne Allvac job to begin
Sold copy and facsimile machines
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Summary

Overview

Work History

Owner/Manager

Logistics Manager and Truck Driver

Supervisor

Owner/Manager

Associate Sales Agent

Salesman & COBRA benefits manager

Personnel Specialist

Sales Manager

Education

Bachelor of Science - Industrial Education & Technology, minored in Math, Marketing & Physics

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Skills

PERSONAL ACCOMPLISHMENTS

AFFILIATIONS

Timeline

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