James Holdeman
Greenwood,IN
Summary
Detail-oriented Diesel Mechanic experienced as fleet mechanic for large logistics company. Consistently completes scheduled maintenance accurately and efficiently. Dedicated to keeping team members safe and vehicles operating in peak performance. Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Looking obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Diesel Mechanic
McCarty Mulch & Stone
05.2020 - Current
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
- Inspected vehicle systems to assess function and uncover defects.
- Installed new systems and components in vehicles.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Customer Service Manager
Angie's List
05.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Contacted existing customers by phone or email on consistent basis to resolve customer concerns, build business plans, and achieve the most effective and efficient marketing strategy possible.
Shift Coordinator
TMC Transportation
02.2004 - 02.2019
- Verified quality of all work performed to meet demanding targets.
- Monitored and improved performance of teams and individual employees.
- Delegated tasks to team members and assessed compliance.
- Interpreted management directives, performed daily assignments and completed special projects.
- Set challenging goals and helped team work together to accomplish all objectives.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Diagnosed mechanical problems for repair or replacement.
- Conducted full operational compliance inspections before releasing vehicles for use.
Education
No Degree - Business Management
Auburn University
Auburn, ALSkills
- Project Deadlines
- Maintenance of Engineering Systems
- Computer Tracking
- Engine Rebuilds
- Cummins Insite
- Steering Systems
- MIG Welding
- Transmission Service
- Brake Systems
- Microsoft Office
- Corrective Maintenance
- Scheduled Services
- Engine Diagnostics
- Root Cause Analysis
- Oil Changes
- Computer-Assisted Troubleshooting
- Staff Supervision
- Hydraulic Maintenance
- Brakes and Tires
- Administration and Management
- Diesel Engine Repair
- Mechanical Troubleshooting
- Vehicle Safety and Maintenance
Timeline
Diesel Mechanic
McCarty Mulch & Stone
05.2020 - Current
Customer Service Manager
Angie's List
05.2019 - 02.2020
Shift Coordinator
TMC Transportation
02.2004 - 02.2019
No Degree - Business Management
Auburn University
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