James Holder
Huntsville,AL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
36
36
years of professional experience
Work History
Store Manager
AutoZone
07.2022 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- In my current position I manage 3 Departments, with total of 43 employees.
TEAM LEAD
Walmart
04.2022 - 10.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Technician
GE Aviation
03.2022 - 04.2022
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Kept work consistently compliant with 5S standards.
- Set up and performed test activities.
- Performed routine maintenance for manufacturing operations.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Organized work to meet demanding production goals
- Completed job reports and logs immediately following service calls
Team Lead
Mazda Toyota Manufacturing
03.2021 - 02.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Audited team performance and compliance with safety audits and production standards.
- Participated in cross-functional team-building activities.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Continuously checked products for quality assurance according to strict guidelines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals
- Operated production machinery safely to reduce workplace accidents
- Coached team members in techniques necessary to complete job tasks
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products
Store Manager
AutoZone Inc
03.1987 - 03.2021
- Merchandiser.
- In my current position, managed 16 to 20 employees in two departments, DIY (Do it yourself) and commercial.
- Forecasted sales projections, inventory demand, and labor requirements.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Maintained store standards in merchandising, security, and visual presentation.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced shrinkage 1.5% by closely monitoring inventory and security procedures.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Generated repeat business by developing and maintaining strong team of 16 to 20 employees devoted to customer service, both DIY and Commercial sales
- Completed routine store inventories.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Mazda Toyota Training - Automotive Technology
Alabama Industrial Department of Training
Huntsville Al01.2020
Toyota Motor Manufacturing training - Automotive Technology
Alabama Industrial Department of Training
Huntsville Al2008
High School Diploma -
Lee High School
Huntsville, AL06.1985
Skills
- Order Management
- Customer Service
- Inventory Management
- Team Leadership
- Goals and Performance
- Multitasking and Organization
- Recruiting and Hiring
- Merchandising
- Management
- Organization Skills
- Company Policies And Procedures
- Sales Expertise
- Leadership
Timeline
Store Manager
AutoZone
07.2022 - Current
TEAM LEAD
Walmart
04.2022 - 10.2022
Technician
GE Aviation
03.2022 - 04.2022
Team Lead
Mazda Toyota Manufacturing
03.2021 - 02.2022
Store Manager
AutoZone Inc
03.1987 - 03.2021
Mazda Toyota Training - Automotive Technology
Alabama Industrial Department of Training
Toyota Motor Manufacturing training - Automotive Technology
Alabama Industrial Department of Training
High School Diploma -
Lee High School