James Holland

• Maximize customer service and satisfaction by resolving guest issues and providing assistance to meet their needs.
• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluate employee performance, coach, and train to improve weak areas.
• Handle customer complaints, resolve issues and adjust policies to meet changing needs.
• Maintain compliance with company policies, objectives and communication goals.
• Work with management team to implement proper division of responsibilities.
• Set overall vision and provide team leadership.
• Mentor newly hired employees on operating equipment and safety and develop training manual to use for reference.
• Develop training, task and process guidelines and communicate clear and concise directions to employees.
• Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Interview, hire and train new employees for production positions.
• Identify individual employee's unique work styles and adapted management methods.
• Perform evaluations and reviews for large staff of employees.

• Skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems.
• Dependable working in a 24/7/365 department with willingness to travel to other sites and locations.
• Notable client service, communication and relationship building skills.
• Perform in a fast-paced and stressful environment (such as the Emergency Department and the Radiology Department).
• Demonstrates ability to function independently and as a team player in a fast-paced environment.
• Strong written and verbal communication skills.
• Professional demeanor required.
• Detail-oriented and organized, with good analytical and problem solving ability
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Engaged with patients to provide critical information.

• Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
• Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources.
• Participated in various campus memberships at each assigned school to promote academics and faculty development.
• Coordinated and managed sponsorships and sponsorship activation.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
• Assisted and identified at-risk students to eliminate student barriers to learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Collaborated with faculty and community stakeholders for program improvement.
• Developed and taught undergraduate courses in for department offerings serving major, minor and general students.
• Offered career assistance to students by conducting mock interviews, providing relevant job opportunities and teaching networking skills and strategies.
• Analyzed data on student retention, completion, employment and success on national certification exam.
• Evaluated and supervised student activities and performance levels to provide reports on academic progress.
• Built strong rapport with students through class discussions and academic advisement.
• Taught diverse student population by employing various learning styles and abilities.

• Communicated with students, parents, IT, program administrators, and area high school administrators to promote college credit plus courses for local area high school students.
• Increased number of high schools participating in distance learning College Credit Plus program through college of arts and sciences from 5 area high schools to 16.
• Developed and promoted graduated level distance learning courses for Buchtel College of Arts and Sciences to fulfill graduate requirements for students working in field.
• Recruited students throughout Akron, Cleveland, and Columbus.
• Worked closely with program managers on system problems.
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Developed partnerships with organizations to build awareness, increase support, and share resources.
• Advised students on course selection, credits toward graduation and career decisions.
• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
• Scheduled educational activities, faculty lectures, and departmental events to drive mission and values of institution.
• Coordinated with creative team to generate dynamic marketing content including brochures, presentations. digital marketing content for websites and social media, and job fairs for Political Science Program
• Visited high schools to give presentations that promoted distance learning College Credit Plus Program.
• Organized and promoted job fairs for students looking to work in field, as well as social and promotional events.