James Hollis
Pest Control/ Lawn Service Lanager
Hoover,AL
Summary
Dynamic leader with a proven track record at Alabama Professional Services, excelling in integrated pest management and team mentoring. Enhanced customer satisfaction through effective pest control strategies, achieving a significant reduction in callbacks. Skilled in pesticide application and committed to safety protocols, fostering a culture of reliability and excellence.
Overview
20
20
years of professional experience
Work History
Pest Control Supervisor
Alabama Professional Services
11.2024 - Current
- Coordinated preventive maintenance programs for clients'' properties, reducing the risk of future infestations.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Optimized scheduling to maximize technician productivity while minimizing travel time between appointments.
- Collaborated with other departments to develop integrated pest management plans for clients.
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Implemented new technology solutions to improve the accuracy of reporting and tracking client services.
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Participated in industry conferences and workshops to stay current on best practices in pest management techniques.
- Led weekly team meetings to discuss ongoing cases, share knowledge, troubleshoot challenges, and celebrate successes.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Established partnerships with local vendors to secure competitive pricing on supplies without sacrificing quality.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Demonstrated exceptional communication skills when liaising between technicians, clients, and upper management.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Adhered to most stringent safety procedures when applying chemicals.
- Drove to customer residences and places of business to inspect for pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected equipment for proper functionality to effectively facilitate application.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Fostered excellent service leading to positive online reviews.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised team member performance to meet client deadlines and requirements.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
- Assisted clients with development of long-term landscape plans and strategies.
- Managed supply inventory and assigned replenishment to team members.
Pest Control Technician
Alabama Professional Services
11.2020 - 11.2024
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
- Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Streamlined inventory management processes, ensuring timely delivery of necessary materials for scheduled services.
- Achieved record of zero safety incidents by rigorously adhering to health and safety guidelines during pest control operations.
- Increased customer retention rates, conducting follow-up visits to ensure pest issues were resolved.
- Improved client satisfaction by providing detailed pest inspections and recommending targeted treatments.
- Enhanced team efficiency with thorough training on latest pest control techniques and safety protocols.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
- Reduced use of invasive pest control methods by identifying and implementing alternative solutions.
- Streamlined documentation and reporting procedures, improving accuracy and accessibility of treatment records.
- Conducted regular pest control treatments for commercial and residential properties, resulting in significant decrease in call-backs.
- Developed customized pest management plans for high-risk clients, significantly reducing their pest-related issues.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Optimized inventory management of pest control supplies, ensuring team was always prepared without excess expenditure.
- Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
- Improved response times to emergency pest outbreaks, ensuring rapid and effective resolution.
- Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
- Streamlined pest control processes, reducing treatment time without compromising on quality.
- Enhanced reputation of company through exceptional customer service and effective pest elimination methods.
- Collaborated with property management companies to implement preventative pest control measures, minimizing future infestations.
- Conducted detailed inspections to identify source of pest infestations, leading to more effective treatment plans.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Utilized computer software to manage customer information and service scheduling.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
Lawn Care Supervisor
Green Landscaping
02.2018 - 11.2020
- Implemented seasonal strategies for pest control management resulting in fewer infestations.
- Increased client retention through consistent communication and regular updates on lawn care progress.
- Promoted environmental sustainability through the use of eco-friendly products and responsible waste disposal methods in daily operations.
- Streamlined team efficiency by developing clear schedules and assigning tasks based on individual strengths.
- Maintained aesthetically pleasing landscapes by overseeing mowing, trimming, edging, and mulching tasks for residential and commercial properties.
- Improved safety standards by conducting regular equipment maintenance checks and enforcing proper usage guidelines.
- Boosted employee morale with constructive feedback, recognition of achievements, and opportunities for growth within the company.
- Analyzed soil conditions to develop customized treatment plans for optimal turf health.
- Negotiated contracts with vendors to secure high-quality materials at competitive prices.
- Established performance benchmarks that resulted in measurable improvements in crew efficiency.
- Optimized resource allocation by carefully tracking inventory levels and reordering supplies as needed.
- Enhanced lawn care quality by implementing effective fertilization and weed control techniques.
- Cultivated strong relationships with clients by consistently delivering high-quality services tailored to their specific needs and preferences.
- Ensured timely completion of projects through efficient delegation of responsibilities to team members.
- Assisted in the hiring process, selecting qualified candidates who contributed positively to the team dynamic.
- Evaluated crew performance and provided timely feedback, leading to improved productivity and employee satisfaction.
- Developed comprehensive training programs to equip new hires with necessary skills for success in their roles.
- Facilitated open communication channels among team members, fostering a collaborative work environment conducive to productivity and job satisfaction.
- Increased company visibility within the community through participation in local events, sponsorships, and networking opportunities.
- Reduced customer complaints by promptly addressing concerns and providing solutions for lawn care issues.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised team member performance to meet client deadlines and requirements.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
- Assisted clients with development of long-term landscape plans and strategies.
- Managed supply inventory and assigned replenishment to team members.
President and CEO
Alabama Landscape Maintenance
05.2010 - 02.2018
- Coordinated preventive maintenance programs for clients'' properties, reducing the risk of future infestations.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Optimized scheduling to maximize technician productivity while minimizing travel time between appointments.
- Collaborated with other departments to develop integrated pest management plans for clients.
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Implemented new technology solutions to improve the accuracy of reporting and tracking client services.
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Participated in industry conferences and workshops to stay current on best practices in pest management techniques.
- Led weekly team meetings to discuss ongoing cases, share knowledge, troubleshoot challenges, and celebrate successes.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Established partnerships with local vendors to secure competitive pricing on supplies without sacrificing quality.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Demonstrated exceptional communication skills when liaising between technicians, clients, and upper management.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Adhered to most stringent safety procedures when applying chemicals.
- Drove to customer residences and places of business to inspect for pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected equipment for proper functionality to effectively facilitate application.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Fostered excellent service leading to positive online reviews.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised team member performance to meet client deadlines and requirements.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
- Assisted clients with development of long-term landscape plans and strategies.
- Managed supply inventory and assigned replenishment to team members.
Teachet
Erwin High School
01.2005 - 05.2010
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Masters Of Education - Social Sciences Education
University of Alabama Birmingham
Birmingham, AL12.2005
Bachelors In History - American History
University of Alabama Birmingham
Birmingham, AL12.1999
Skills
- Rodent control
- Chemical handling
- Integrated pest management
- Sales support
- Pesticide application
- Insect identification
- Dependable and reliable
- Equipment and tools
- Creative problem solving
- Clean driving record
- Safety precautions and procedures
- Pest management techniques
- Adaptable
- Chemicals handling
- Data entry
- Job site preparation
- Communicative and articulate
- Bed bug treatments
- Appointment scheduling
- Chemical storage
- Valid state driver's license
- Pest management solutions
- Pest inspections
- Vehicle maintenance
- Chemical application experience
- Future pest prevention
- Service planning
- Time tracking
- Team mentoring
- Equipment maintenance
- Service sales
- Equipment troubleshooting
- Property inspection
- Team oversight
- Service vehicle maintenance
- Preventive measures
- Conflict mediation
- Pest removal
- Non-lethal trapping
Timeline
Pest Control Supervisor
Alabama Professional Services
11.2024 - Current
Pest Control Technician
Alabama Professional Services
11.2020 - 11.2024
Lawn Care Supervisor
Green Landscaping
02.2018 - 11.2020
President and CEO
Alabama Landscape Maintenance
05.2010 - 02.2018
Teachet
Erwin High School
01.2005 - 05.2010
Masters Of Education - Social Sciences Education
University of Alabama Birmingham
Bachelors In History - American History
University of Alabama Birmingham
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