James Holm
Salt Lake City,UT
Summary
Motivated high school student with a track record of academic excellence looking for full-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Crew Worker
FRESHX Clean Pros
Nampa, ID
08.2023 - 01.2024
- Identified problems during daily work inspections and addressed concerns.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Adhered strictly to safety protocols while performing maintenance activities.
- Managed team of employees, daily progress reports and overall project planning.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Retail Associate
Kohls Department Store
Millcreek , UT
11.2022 - 04.2023
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Performed price checks on items requested by customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Ensured compliance with all company policies and procedures.
- Recommended, selected and located merchandise based on customer desires.
- Engaged with customers to determine appropriate items to fit needs.
- Bagged or packaged purchases and wrapped gifts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Expedited newly received merchandise to sales floor.
Cashier
McDonald's
Salt Lake City, UT
09.2022 - 03.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Crew Member
Classic Skating Fun Center
Sandy, UT
01.2019 - 02.2020
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT06-2023
Skills
- Flexible and Adaptable
- Attention to Detail
- Basic Mathematics
- Effective Communication
- Team Collaboration
- Team Leadership
- Heavy Lifting
Affiliations
Some activities I enjoy partaking in are weightlifting, sports, reading, spending time with family, and anything that allows me to grow as an individual.
Accomplishments
Some of my most prominent awards, accomplishments, and honors I've received are Academic Honor Roll, 1st team all region in track, The outstanding individual award, and most improved player.
Certification
I'm looking to get certified in computer science. I just recently graduated high school so I'm on the path of doing that currently.
Languages
English
Professional
References
References available upon request.
Timeline
Maintenance Crew Worker
FRESHX Clean Pros
08.2023 - 01.2024
Retail Associate
Kohls Department Store
11.2022 - 04.2023
Cashier
McDonald's
09.2022 - 03.2023
Crew Member
Classic Skating Fun Center
01.2019 - 02.2020
High School Diploma -
Cottonwood High School