James Holmes
Tupelo,MS
Summary
Dynamic professional with extensive experience, excelling in operations management and customer relations. Proven track record in training teams and implementing process improvements, resulting in enhanced service quality and increased customer satisfaction. Skilled in problem-solving and conflict resolution, fostering strong relationships with clients and stakeholders.
Overview
20
20
years of professional experience
Work History
Handyman
Self Employed
12.2021 - Current
- Performed routine maintenance and minor repairs to residential properties.
- Assisted with troubleshooting plumbing and electrical issues, enhancing functionality.
- Conducted regular inspections of equipment and supplies, identifying potential hazards or needed repairs.
- Collaborated with team members to complete repair projects within designated timelines.
- Installed various home appliances to improve client comfort and convenience.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Reduced repair costs for clients by employing efficient troubleshooting techniques.
- Utilized effective communication skills to understand client needs clearly before starting work on any project.
- Boosted client retention rate by providing high-quality repairs and excellent customer service.
- Earned repeat business through referrals from satisfied customers who appreciated the professionalism displayed in every interaction.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Area Field Manager
Uhaul Moving And Storage
01.2012 - 11.2021
- Supervised daily operations across multiple locations to ensure customer satisfaction and efficient service delivery.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
- Developed and implemented process improvements to streamline workflows and reduce operational costs.
- Conducted regular audits of equipment and inventory to maintain compliance with safety standards.
- Assisted in business development efforts by identifying opportunities for expansion within assigned territory.
- Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects.
- Developed strong relationships with clients and vendors, fostering trust and loyalty among stakeholders.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
Uhaul Moving And Storage
03.2007 - 01.2012
- Oversaw daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Managed team performance through regular training, mentoring, and performance evaluations.
- Coordinated inventory management processes to minimize costs and maximize service availability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Representative
Uhaul Moving And Storage
06.2005 - 03.2007
- Assisted customers in locating rental equipment and storage units, ensuring satisfaction with services provided.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Addressed customer inquiries and resolved issues promptly, improving overall service quality.
- Coordinated logistics for equipment returns and pickups, optimizing workflow and resource allocation.
- Maintained cleanliness and organization of rental facilities, contributing to a positive customer experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Business Administration
Itawamba Community College
Fulton, Mississippi, MSAssociate of Arts - Liberal Arts
Itawamba Community College
Fulton, Mississippi, MSSkills
- Training and coaching
- Problem-solving
- Adaptability and flexibility
- Customer relations
- Recruitment and hiring
- Operations management
- Conflict resolution
- Teamwork and collaboration
- Facility management
- Exceptional interpersonal communication
Timeline
Handyman
Self Employed
12.2021 - Current
Area Field Manager
Uhaul Moving And Storage
01.2012 - 11.2021
General Manager
Uhaul Moving And Storage
03.2007 - 01.2012
Customer Service Representative
Uhaul Moving And Storage
06.2005 - 03.2007
Associate of Arts - Business Administration
Itawamba Community College
Associate of Arts - Liberal Arts
Itawamba Community College