Summary
Overview
Work History
Skills
Timeline
BusinessAnalyst

James Holt

Pine Hill,NJ

Summary

Adept at quick decision-making and exceptional communication, I significantly enhanced operations at C.O.P.S Monitoring by training staff, reducing false alarms, and streamlining dispatch processes. My expertise in dispatch software and commitment to teamwork led to improved emergency response coordination and customer service excellence.

Overview

6
6
years of professional experience

Work History

Alarm Dispatcher

C.O.P.S Monitoring
08.2018 - 07.2024
  • Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
  • Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
  • Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
  • Quickly adapted to new technology systems implemented within the dispatch center for improved operations.
  • Participated in ongoing training sessions and workshops to remain current on industry advancements and enhance professional skills.
  • Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
  • Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.

Skills

  • Call prioritization
  • Quick Decision Making
  • Dispatch software
  • Situational Awareness
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Computer-aided dispatching
  • Information documentation
  • Alarm Systems Monitoring

Timeline

Alarm Dispatcher

C.O.P.S Monitoring
08.2018 - 07.2024

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James Holt