Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Holt

Hilliard,OH

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Commercial & Residential Account Manager

ServiceMaster Restore
08.2023 - 11.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.

Healthcare Recruiter

SnapNurse
01.2023 - 08.2023
  • Sourced, qualified and conducted screening interviews with job candidates
  • Conducted interviews to ensure solid cultural alignment between client and candidate
  • Prepared employees for assignments by establishing and conducting orientation and training programs
  • Provided insight regarding job duties to optimize productivity
  • Supported human resources, controlling resume flow within applicant tracking system
  • Reviewed compensation programs and developed short- and long-term plans to increase efficiency and employee satisfaction

Travel Nurse Recruiter

ProLink Healthcare
11.2021 - 12.2022
  • Sourced, qualified and conducted screening interviews with job candidates
  • Conducted interviews to ensure solid cultural alignment between client and candidate
  • Prepared employees for assignments by establishing and conducting orientation and training programs
  • Provided insight regarding job duties to optimize productivity
  • Supported human resources, controlling resume flow within applicant tracking system
  • Reviewed compensation programs and developed short- and long-term plans to increase efficiency and employee satisfaction

Business Fiber Sales Executive

AT&T
03.2021 - 11.2021
  • Contacted and developed working relationships with executives and business owners
  • Prospected new opportunities by identifying promising commercial customers and qualifying leads
  • Scheduled sales appointments and met with potential customers to explain benefits of products and services
  • Delivered presentations to address customer needs and offer solutions
  • Discussed pricing and negotiated service contracts to secure agreements
  • Maintained customer records to document communications and sales activity
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items

Assistant Store Manager

AT&T
02.2020 - 02.2021
  • Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
  • Coached and developed store associates through formal and informal interactions
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Recruited, interviewed and hired qualified employees to provide top-quality service
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing

In-Home Sales Expert

AT&T
12.2019 - 02.2020
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Contacted new and existing customers to outline benefits of products
  • Monitored customer order process and addressed customer issues

Mobile Events Sales Expert

AT&T
02.2019 - 12.2019
  • Listened to customer needs, choose appropriate products and spent time explaining each item's functions and features
  • Diagnosed issues with cell phone performance, technical operations and specific applications
  • Assisted customers both in person and by phone, answering questions about different products
  • Educated customers about policies, contracts and payment amounts
  • Provided customers with information about advantages, disadvantages and differences between different mobile brands
  • Established and updated accounts for business and personal use

Retail Sales Consultant

AT&T
11.2015 - 02.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
  • Assessed conflicts and identified solutions for clients promptly

Production Weekender

Anheuser-Busch
04.2018 - 11.2018
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
  • Moved items between machines, conveyors and transport equipment to meet production needs
  • Examined final products for conformance with quality and design standards
  • Operated hand trucks, forklifts and scissor lifts
  • Sorted and packaged products to prepare for processing or shipment

Property Assistant Internship

IMG College
05.2014 - 11.2015
  • Completed assigned duties and consistently produced high volume of work to support daily business needs
  • Provided assistance to others to complete tasks on time
  • Worked well in team environment as well as independently
  • Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
  • Analyzed and prioritized multiple responsibilities
  • Participated in various extracurricular activities to build skills set

Assistant Manager

Vitamin World
08.2011 - 11.2015
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

Education

Ohio State University
Columbus, OH
01.2015

Mount St. Joseph University
Cincinnati, OH
01.2013

University of Cincinnati
Cincinnati, OH
01.2012

High School Diploma -

Hilliard Darby High School
Hilliard, OH
05.2011

Skills

  • Account management
  • Client relations
  • Goals and performance
  • Marketing
  • Vendor management
  • Customer satisfaction
  • Sales development
  • Project management
  • Staff management
  • Schedule management

Timeline

Commercial & Residential Account Manager

ServiceMaster Restore
08.2023 - 11.2024

Healthcare Recruiter

SnapNurse
01.2023 - 08.2023

Travel Nurse Recruiter

ProLink Healthcare
11.2021 - 12.2022

Business Fiber Sales Executive

AT&T
03.2021 - 11.2021

Assistant Store Manager

AT&T
02.2020 - 02.2021

In-Home Sales Expert

AT&T
12.2019 - 02.2020

Mobile Events Sales Expert

AT&T
02.2019 - 12.2019

Production Weekender

Anheuser-Busch
04.2018 - 11.2018

Retail Sales Consultant

AT&T
11.2015 - 02.2019

Property Assistant Internship

IMG College
05.2014 - 11.2015

Assistant Manager

Vitamin World
08.2011 - 11.2015

High School Diploma -

Hilliard Darby High School

Ohio State University

Mount St. Joseph University

University of Cincinnati
James Holt