James Hopper

Work History

Service Advisor

Goodyear Tire & Rubber

Sarasota, FL

04.2024 - Current

Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Assisted with scheduling appointments for service work to be performed on vehicles.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Prepared invoices for services rendered and collected payments from customers.
Explained the features and benefits of products or services offered by the dealership to customers.
Resolved customer complaints in an efficient and courteous manner.
Developed strong relationships with customers by providing exceptional customer service.
Upsold additional products or services when appropriate.
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Kroger Delivery Driver

Kroger

Tampa, FL

12.2022 - 04.2024

Ensured precision and consistency in record keeping for deliveries
Inspected delivery vehicle for optimal safety and performance before every trip.
Provided excellent customer service by answering inquiries about products or services being delivered.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Paralegal Specialist (27D)

US Army Reserves, Columbus, OH

Columbus, OH

12.2016 - 11.2023

Reviewed legal documents and prepared summaries of findings for attorneys.
Prepared pleadings, motions, briefs, memoranda of law and other legal documents under the direction of an attorney.
Conducted research on relevant laws, regulations and legal articles.
Assisted in trial preparation by organizing exhibits, preparing witness files, summarizing deposition transcripts and reviewing trial notebooks.
Maintained client files and confidential information in accordance with established procedures.
Attended court proceedings such as hearings and trials as requested by attorneys.
Performed administrative duties such as filing documents with the court system or scheduling appointments.
Researched potential witnesses for upcoming trials or hearings.
Interpreted statutes, judicial decisions, ordinances and regulations for attorneys.
Wrote wills, separation degree, and power of attorney documents for family law needs.

Delivery Driver

Wildebeest Delivery (Amazon)

Columbu, OH

09.2019 - 12.2022

Received daily delivery instructions and route assignments from dispatch.
Ensured accurate completion of all paperwork associated with deliveries.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Adhered to all applicable traffic laws while driving delivery vehicle.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Delivered rush merchandise on tight schedules to meet customer targets.

Office Worker (Contractor)

Northwoods Consulting Partners

Dublin, OH

09.2018 - 09.2019

Organized filing systems, maintained records, and updated databases.
Designed documents for use inside of offices and businesses
Prepared documents for meetings including agendas, minutes and presentations.
Created spreadsheets to track data points related to customer accounts.
Provided administrative support to executive-level personnel.
Maintained a professional demeanor while interacting with internal and external customers via phone or email.
Collaborated with colleagues across departments to ensure deadlines are met.
Maintained filing systems, both electronic and physical, for easy document retrieval.
Maintained confidentiality of sensitive information and documents.
Managed daily office operations and maintained a clean and efficient workspace.
Computed, recorded and proofread data or reports.
Copied, sorted and filed records of office activities and business transactions.

Flex Driver

Panera Bread

Hilliard, OH

01.2017 - 09.2018

Maintained vehicle cleanliness inside and out, including fueling when necessary.
Checked for accuracy of customer orders prior to delivery.
Inspected vehicles daily for mechanical items and safety issues and performed preventative maintenance when needed.
Kept accurate records of trips, including mileage, fuel costs, repair expenses.
Managed multiple tasks simultaneously while keeping organized records of job activities.
Stayed up-to-date on new routes or changes in existing ones in order to optimize efficiency.
Promoted company services through positive interactions with customers both online and offline.
Delivered goods and services to customers on time and in excellent condition.

Summary

Overview

Work History

Service Advisor

Kroger Delivery Driver

Paralegal Specialist (27D)

Delivery Driver

Office Worker (Contractor)

Flex Driver

Education

High School Diploma -

Skills

Languages

Work Availability

Timeline

References

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