Summary
Overview
Work History
Education
Timeline
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James Horton

Bronson,FL

Summary

Licensed dispensing optician with a comprehensive understanding of vision care and eyewear solutions. Proven ability to provide exceptional service and accurate fittings, contributing to high customer satisfaction. Committed to teamwork and adaptable to evolving client needs, with strong technical proficiency and attention to detail.

Overview

2026
2026
years of professional experience

Work History

Licensed Optician/Manager

US Vision/JCPenney Optical
04.2022 - Current
  • Assisted customers in selecting appropriate eyewear based on prescription and lifestyle needs.
  • Educated clients on proper lens care and maintenance techniques to enhance product longevity.
  • Conducted frame adjustments to ensure optimal fit and comfort for each individual customer.
  • Trained new staff on operational procedures, ensuring adherence to company standards and policies.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Collaborated with optometrists to coordinate patient care and streamline appointment scheduling.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.

Licensed Optician/Manager

The Eyes Have It Optical
07.2001 - 12.2022
  • Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Managed inventory of optical products, maintaining accurate stock levels and timely reordering processes.
  • Analyzed sales data to identify trends, contributing insights for promotional strategies and product offerings.
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Licensed Dispensing Optician

Eyeglass World
08.2000 - 07.2001
  • Dispensed eyewear prescriptions accurately to enhance customer vision and satisfaction.
  • Assisted customers in selecting appropriate eyewear styles based on individual needs and preferences.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
  • Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
  • Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.

Retail Manager/Licensed Dispensing Optician

LensCrafters
04.1995 - 08.2000
  • Oversaw daily operations, ensuring optimal customer service and efficient store management.
  • Developed staff training programs to enhance product knowledge and sales techniques.
  • Analyzed sales data to identify trends and implement effective merchandising strategies.
  • Implemented promotional campaigns that increased foot traffic and boosted sales performance.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Co-Manager

Opti-World
07.1993 - 04.1995
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained staff on product knowledge and sales techniques to enhance team effectiveness.
  • Coordinated scheduling for staff shifts, ensuring adequate coverage during peak hours.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Approved regular payroll submissions for employees.

Producer/Sound Engineer/Sales

Premier Recording Studios
05.1993 - 07.1993
  • Collaborated with artists and engineers to produce high-quality recordings in diverse genres.
  • Coordinated sound engineering efforts, optimizing equipment settings for superior audio quality.
  • Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
  • Repaired and maintained equipment in house and for outside clients

Manager

Optical Outlets
1992 - 1993
  • Managed daily operations to ensure optimal customer service and satisfaction.
  • Implemented inventory management systems to streamline stock control processes.
  • Oversaw scheduling and workflow to maximize team efficiency and productivity.
  • Conducted performance reviews to provide constructive feedback and drive employee development.
  • Facilitated team meetings to align goals and enhance communication across departments.
  • Edged lenses in onsite finishing lab

Laboratory Technician/Frame Stylist

LensCrafters
1991 - 1993
  • Assisted in the preparation of lenses and frames for customer orders, enhancing workflow efficiency.
  • Worked in all areas of lens production including surfacing, finishing tinting, heat treating and final inspection
  • Cross-trained on the sales floor as a sales associate and dispenser.

Frame Stylist

Eyelab
1989 - 1991
  • Assisted customers in selecting frames that enhance their eyewear experience.
  • Maintained knowledge of current frame trends and styles to inform customer choices.
  • Educated customers on lens options and care techniques to promote product understanding.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Collaborated with opticians to ensure proper lens selection for customers, resulting in optimal visual clarity and fit.

JR Productions

Self Employed
1981 - 1993
  • Provided musical entertainment for bars, restaurants, and special promotional events
  • Performed music in solo, duo and group environments
  • Booked other professional acts and performers
  • Provided private instruction to individuals at teaching facilities,music stores and home environments.
  • Repaired and maintained musical instruments for clients

Education

High School Diploma -

Seminole State College of Florida
Sanford, FL
12-1981

Timeline

Licensed Optician/Manager

US Vision/JCPenney Optical
04.2022 - Current

Licensed Optician/Manager

The Eyes Have It Optical
07.2001 - 12.2022

Licensed Dispensing Optician

Eyeglass World
08.2000 - 07.2001

Retail Manager/Licensed Dispensing Optician

LensCrafters
04.1995 - 08.2000

Co-Manager

Opti-World
07.1993 - 04.1995

Producer/Sound Engineer/Sales

Premier Recording Studios
05.1993 - 07.1993

Manager

Optical Outlets
1992 - 1993

Laboratory Technician/Frame Stylist

LensCrafters
1991 - 1993

Frame Stylist

Eyelab
1989 - 1991

JR Productions

Self Employed
1981 - 1993

High School Diploma -

Seminole State College of Florida

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James Horton