Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

James Hovan

West Milford

Summary

Dynamic and extensive experience in customer service and cash handling, notably at Dunkin. Excelled in multitasking and teamwork, significantly enhancing customer satisfaction and operational efficiency. Demonstrated expertise in accurate cash management and problem-solving, ensuring seamless transactions and positive customer interactions.

Overview

3
3
years of professional experience

Work History

Crew Member

Dunkin
08.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals / drinks, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counting cash drawers and depositing money at closing.

Crew Member

Mcdonalds
10.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked as a team with my fellow workers to accomplish goals
  • Cleaned to help maintain clean image and to follow health codes.

Cashier

Shoprite
06.2022 - 10.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted Customers in finding items


Education

Associate of Applied Science - Engineering

Bergen Community College
Paramus, NJ
05-2026

Skills

  • Customer service, Helped solving customers issues and answering questions
  • Teamwork and collaboration, Working together with team members to accomplish chores and goals
  • Multitasking and organization, Making sure things are done by the end of the night and organizing tasks
  • Time management, Making sure tasks are done and accomplished fully and accurately

Interests

  • I participate in a variety of outdoor recreational activities, such as fishing and boating, I deeply care for the environment when doing these activities To make sure I do my part in caring for the environment, I make sure there is no garbage or waste left behind after I am done in an area
  • The environment, learning about our environment is very important because after all we only have one earth and we need to take care of it so that future generations can experience what we are today
  • Hiking, Variety of hiking trails in northern NJ where I live and this leaves plenty to explore and experience
  • Cars / Trucks , Learning how they work and what goes into producing automobiles
  • Aviation, Learning about planes and helicopters and how they work, also spotting various vehicles such as military helicopters and military planes

Timeline

Crew Member

Dunkin
08.2023 - Current

Crew Member

Mcdonalds
10.2022 - 06.2023

Cashier

Shoprite
06.2022 - 10.2022

Associate of Applied Science - Engineering

Bergen Community College

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James Hovan