Summary
Overview
Work History
Education
Skills
Timeline
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James Howard

Charlotte,NC

Summary

Operation Manager with 10+ years of experience in client relations, customer service, and account management. Demonstrates exceptional leadership in overseeing multi-million dollar accounts, optimizing operational efficiency, and driving revenue growth through strategic initiatives. Passionate about fostering long-term partnerships and enhancing team performance to achieve organizational success.

Overview

16
16
years of professional experience

Work History

Board Member

Kansas City Youth Sports
05.2021 - Current
  • Fostered collaboration among board members, promoting open communication and shared decisionmaking.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts to align with company vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
  • Developed and implemented strategies to drive organizational growth and development.

Account Manager

RTS Financial
10.2019 - 07.2024
  • Oversee $2M accounts, ensuring client satisfaction and growth; boosted client renewals by 20%.
  • Assist carriers in achieving revenue targets through strategic planning and daily communication.
  • Train new employees and carriers on RTS system, enhancing operational efficiency
  • Developed customer retention strategies, resulting in a significant increase in long-term partnerships.
  • Conducted detailed financial analyses to optimize account profitability, contributing to a 15% boost in revenue growth.
  • Partnered with marketing and sales teams to introduce new service offerings, enhancing client satisfaction and engagement.
  • Pioneered a data-driven approach to account management, leading to a 25% improvement in client performance metrics.
  • Coordinated cross-functional teams to streamline processes, reducing project turnaround time by 30%.

Branch Manager

People Ready
06.2018 - 10.2019
  • Led employee development and customer service, enhancing team skills and client satisfaction.
  • Recruited associates and clients for temporary staffing, driving business growth and expanding market reach.
  • Maintained high morale through effective communication, boosting employee engagement and customer loyalty.
  • Managed invoice payments, ensuring timely delivery and collection, improving cash flow and financial stability.
  • Led branch operations and team development, enhancing customer satisfaction and driving recruitment efforts for temporary staffing solutions.
  • Optimized branch performance by recruiting skilled associates, meeting staffing demands, and maintaining high customer service standards.

Multi Branch Manager

Enterprise Rent-A-Car
08.2013 - 05.2018
  • Managed rental operations for five locations, boosting revenue and occupancy consistently.
  • Elevated Warrensburg branch from bottom two to top in region, increasing fleet by over 100 cars.
  • Oversaw branches generating $1M-$2M annually, improving performance through strategic leadership.
  • Developed and maintained over twenty corporate accounts, enhancing client relationships and revenue.
  • Led and trained a team of seven in sales, service, and operations, achieving measurable results.
  • Collaborated with local businesses and community organizations to create mutually beneficial partnerships, enhancing brand presence and client loyalty.
  • Analyzed market trends and competitor activities to optimize pricing strategies, resulting in a 10% increase in profit margins.
  • Introduced a customer feedback system that improved service quality and customer satisfaction scores by 20%.
  • Mentored and trained new managers, fostering a culture of continuous learning and professional development within the team.

Supervisor

Intramural - UCM Sports
08.2008 - 05.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Supervise all on-shift staff members of the Intramural Sports Program. Assist in the Intramural Sports Office as needed. Assist as needed in the resolution of protests and conflicts that may arise during game play. Ensure sportsmanlike conduct and provide written reports on all incidents, protests, ejections, etc
  • Assist with officiating the different Intramural sports

Education

Bachelor of Science - Business: Computer Information Systems

University of Central Missouri
Warrensburg, MO

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Customer Satisfaction
  • Sales Development
  • Account development
  • Team Training
  • Goals and performance
  • Marketing
  • Business development and planning

Timeline

Board Member

Kansas City Youth Sports
05.2021 - Current

Account Manager

RTS Financial
10.2019 - 07.2024

Branch Manager

People Ready
06.2018 - 10.2019

Multi Branch Manager

Enterprise Rent-A-Car
08.2013 - 05.2018

Supervisor

Intramural - UCM Sports
08.2008 - 05.2012

Bachelor of Science - Business: Computer Information Systems

University of Central Missouri

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James Howard