Summary
Overview
Work History
Education
Skills
Timeline
Generic
JAMES HOWELL

JAMES HOWELL

Dallas,TX

Summary

Dedicated Manager with over 30 years of experience combining management and customer service expertise in Retail and Security. Looking for a position as Manager in a fast growth company.

Overview

30
30
years of professional experience

Work History

Property Manager

Extra Space Storage
09.2019 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Asset Protection Manager

Walmart
08.2005 - 02.2019
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Assign employees to specific duties
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
  • Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
  • Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Controlled reduction of loss inventory by protecting company assets.

Office Manager

Brothers Quality Lawn Service
01.2003 - 08.2005
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Set goals and deadlines for the department
  • Plan, administer and control budgets for contracts, equipment and supplies
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Security Officer

Continental Cabinets
08.2002 - 01.2005
  • Provide security by patrolling interior and exterior of property
  • Handle any alterations that should arise
  • While maintaining order of the property as a whole
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Manager

Fallas Paredes
11.2001 - 04.2002
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Assign employees to specific duties
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards

Customer Service

Arch Wireless
05.2000 - 11.2001
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing

Security Officer

Washington Security
12.1995 - 11.2000
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Answer alarms and investigate disturbances

Dairy Manager

Tom Thumb
10.1999 - 05.2000
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Assign employees to specific duties
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Dairy Department Manager

Albertsons
04.1992 - 11.1995
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Instruct staff on how to handle difficult and complicated sales
  • Assign employees to specific duties
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Education

GED - undefined

Texas Education Agency
Austin, TX

Skills

  • Public Safety and Security
  • Administration and Management
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Troubleshooting
  • Time Management
  • Instructing

Timeline

Property Manager

Extra Space Storage
09.2019 - Current

Asset Protection Manager

Walmart
08.2005 - 02.2019

Office Manager

Brothers Quality Lawn Service
01.2003 - 08.2005

Security Officer

Continental Cabinets
08.2002 - 01.2005

Manager

Fallas Paredes
11.2001 - 04.2002

Customer Service

Arch Wireless
05.2000 - 11.2001

Dairy Manager

Tom Thumb
10.1999 - 05.2000

Security Officer

Washington Security
12.1995 - 11.2000

Dairy Department Manager

Albertsons
04.1992 - 11.1995

GED - undefined

Texas Education Agency