Dedicated Manager with over 30 years of experience combining management and customer service expertise in Retail and Security. Looking for a position as Manager in a fast growth company.
Overview
30
30
years of professional experience
Work History
Property Manager
Extra Space Storage
09.2019 - Current
Followed up on delinquent tenants and coordinated collection procedures.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Asset Protection Manager
Walmart
08.2005 - 02.2019
Resolve customer complaints regarding sales and service
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Assign employees to specific duties
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Plan and prepare work schedules and keep records of employees' work schedules and time cards
Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Controlled reduction of loss inventory by protecting company assets.
Office Manager
Brothers Quality Lawn Service
01.2003 - 08.2005
Monitor the facility to ensure that it remains safe, secure, and well-maintained
Prepare and review operational reports and schedules to ensure accuracy and efficiency
Set goals and deadlines for the department
Plan, administer and control budgets for contracts, equipment and supplies
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Security Officer
Continental Cabinets
08.2002 - 01.2005
Provide security by patrolling interior and exterior of property
Handle any alterations that should arise
While maintaining order of the property as a whole
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Manager
Fallas Paredes
11.2001 - 04.2002
Resolve customer complaints regarding sales and service
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Assign employees to specific duties
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Plan and prepare work schedules and keep records of employees' work schedules and time cards
Customer Service
Arch Wireless
05.2000 - 11.2001
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Review insurance policy terms to determine whether a particular loss is covered by insurance
Check to ensure that appropriate changes were made to resolve customers' problems
Determine charges for services requested, collect deposits or payments, or arrange for billing
Security Officer
Washington Security
12.1995 - 11.2000
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Answer alarms and investigate disturbances
Dairy Manager
Tom Thumb
10.1999 - 05.2000
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Assign employees to specific duties
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Dairy Department Manager
Albertsons
04.1992 - 11.1995
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
Instruct staff on how to handle difficult and complicated sales
Assign employees to specific duties
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise