JAMES HOWELL
Dallas,TX
Summary
Dedicated Manager with over 30 years of experience combining management and customer service expertise in Retail and Security. Looking for a position as Manager in a fast growth company.
Overview
30
30
years of professional experience
Work History
Property Manager
Extra Space Storage
09.2019 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Asset Protection Manager
Walmart
08.2005 - 02.2019
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Controlled reduction of loss inventory by protecting company assets.
Office Manager
Brothers Quality Lawn Service
01.2003 - 08.2005
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Plan, administer and control budgets for contracts, equipment and supplies
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Security Officer
Continental Cabinets
08.2002 - 01.2005
- Provide security by patrolling interior and exterior of property
- Handle any alterations that should arise
- While maintaining order of the property as a whole
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Manager
Fallas Paredes
11.2001 - 04.2002
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
Customer Service
Arch Wireless
05.2000 - 11.2001
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Security Officer
Washington Security
12.1995 - 11.2000
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Answer alarms and investigate disturbances
Dairy Manager
Tom Thumb
10.1999 - 05.2000
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Dairy Department Manager
Albertsons
04.1992 - 11.1995
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Education
GED - undefined
Texas Education Agency
Austin, TXSkills
- Public Safety and Security
- Administration and Management
- Customer and Personal Service
- Critical Thinking
- Judgment and Decision Making
- Troubleshooting
- Time Management
- Instructing
Timeline
Property Manager
Extra Space Storage
09.2019 - Current
Asset Protection Manager
Walmart
08.2005 - 02.2019
Office Manager
Brothers Quality Lawn Service
01.2003 - 08.2005
Security Officer
Continental Cabinets
08.2002 - 01.2005
Manager
Fallas Paredes
11.2001 - 04.2002
Customer Service
Arch Wireless
05.2000 - 11.2001
Dairy Manager
Tom Thumb
10.1999 - 05.2000
Security Officer
Washington Security
12.1995 - 11.2000
Dairy Department Manager
Albertsons
04.1992 - 11.1995
GED - undefined
Texas Education Agency
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