James Howeth
Kingston
Summary
Successful automotive professional versed in optimizing fixed operations and enhancing service department efficiency. Known for streamlining processes and boosting customer service standards. Excels in team collaboration and adaptable to dynamic environments, ensuring operational success and team cohesion.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fixed Operations Director
Norman Hyundai
11.2024 - Current
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Managing a 30 bay shop with an off site reconditioning department.
- This service department was broken, now it is operating smoothly and gross has tripled.
- Established performance metrics to monitor team effectiveness and drive continuous improvement efforts.
- Oversaw resource allocation to maximize efficiency and minimize operational costs.
Assistant Service Manager
Bob Howard Toyota
08.2024 - 10.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- I personally handled 30 or more repair orders per day
- This was just temporary until a store opened up for a Service Manager position
Fixed Operations Manager
Woody Ford
01.2020 - 07.2024
- Oversaw fixed operations personnel
- Planned and executed monthly expectations for profit and quality
- Prepared regular forecast reports for the general manager and owner.
- Increased gross income by 400% under my management.
- Executed two warranty rate increases.
- CSI maintained at the top of our region.
- Managed fixed operations staff of 20 employees, ensuring effective and efficient workflow.
- Developed, implemented and monitored departmental policies, procedures and processes to ensure compliance with company standards.
- Coached and mentored fixed operations staff to improve job performance and customer service delivery.
Fixed Operations Manager
Patriot/Zeck Ford
01.2016 - 01.2020
- Oversaw fixed operations personnel
- Planned and executed monthly expectations for profit and quality
- Increased gross income by 183%
- Maintained CSI at the top of our region
Assistant Service Manager
Bob Moore Ford
01.2014 - 01.2016
- Assisted service manager with management of personnel
- Dispatched from the service advisor to technicians
- Oversaw personnel schedules for efficiency
- Supported growth of the department for expansion
- Maintained communication with the executive board for profits and quality
Service Advisor
Metro Ford Of OKC
05.2011 - 01.2014
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- I handled all of the fleet service business and made relationships that I still have as of today
- I moved into the assistant service manager position for the last year of my employment with Metro Ford
Service Advisor
Bob Moore Ford
07.2010 - 05.2011
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- This was the start of my Ford journey and was introduced to fleet business
- Bob Moore was a higher volume store and I was able to learn how to multi task at a quicker rate
Service Advisor
Marc Heitz Chevrolet
05.2003 - 07.2010
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- I kept an RO average above 3.0 and a high ELR
- I started as a lot porter and moved my way to service advisor
- I made a lot of relationships that I still have today
Education
No Degree - General Studies
Murray State
Tishomingo, OKSkills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Staff development
- Manufacturer warranty policies
- Implementing performance targets
- Optimizing profitability
Accomplishments
- Achieved repairing multiple service departments by training the correct people and putting those people in the correct roles with accuracy and efficiency.
Certification
Fully Ford certified Service Manager and Warranty Administrator
Fully Hyundai certified Service Manager
Timeline
Fixed Operations Director
Norman Hyundai
11.2024 - Current
Assistant Service Manager
Bob Howard Toyota
08.2024 - 10.2024
Fixed Operations Manager
Woody Ford
01.2020 - 07.2024
Fixed Operations Manager
Patriot/Zeck Ford
01.2016 - 01.2020
Assistant Service Manager
Bob Moore Ford
01.2014 - 01.2016
Service Advisor
Metro Ford Of OKC
05.2011 - 01.2014
Service Advisor
Bob Moore Ford
07.2010 - 05.2011
Service Advisor
Marc Heitz Chevrolet
05.2003 - 07.2010
No Degree - General Studies
Murray State