JAMES HUBBARD
Santa Rosa,CA
Summary
Personable Inside Sales Manager with 35 years of sales experience. Proficient at delegating sales to specific team members and closely monitoring employee performance. Qualified at upselling and increasing profits through continued improvements in customer service.
Overview
27
27
years of professional experience
Work History
Wastewater Inside Sales Supervisor
Pace Supply Corp.
Santa Rosa, CA
10.1997 - Current
- Supervised a team of 4 inside sales representatives, guaranteeing high levels of customer satisfaction and meeting or surpassing sales goals.
- Guided and instructed newly recruited staff members on successful techniques for developing sales pipelines.
- Ensured timely and professional response to customer inquiries, resulting in increased levels of client satisfaction.
- Regularly communicate progress towards meeting departmental goals to senior leadership.
- Enhanced customer experience by delivering personalized support during pre-sales inquiries, fostering strong relationships.
- Evaluated customer feedback and executed appropriate adjustments to optimize customer satisfaction.
- Provided training and mentoring for new hires on product knowledge, account management and customer service skills.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of professionalism.
- Conducted regular meetings with the inside sales team to review goals and objectives.
- Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
- Collaborated with other departments to ensure smooth implementation of projects related to sales initiatives.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Monitored employee productivity and motivated team to meet daily goals.
- Managed performance and salary reviews.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Provided technical support when needed for customers who had questions about products or services.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Monitored sales activities, providing guidance for improvement.
- Managed client relationships, resolving issues efficiently and professionally.
- Coached and mentored new hires for successful integration into the team.
- Established performance objectives aligned with company goals and targets.
- Fostered a positive work environment promoting teamwork and collaboration.
- Handled escalated customer concerns with tactful problem resolution techniques.
- Ensured compliance with industry regulations and company policies within the sales team.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Supported sales team members to drive growth and development.
Skills
- Customer Relationship Building
- Sales Coaching
- Sales management
- Sales Tracking
- Sales Development
- Client Support
- Competitor research
- Customer Service Management
- Sales Team Leadership
- Market Knowledge
- wastewater product expert
Timeline
Wastewater Inside Sales Supervisor
Pace Supply Corp.
10.1997 - Current