James Hughes
Dalton,GA
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrator
Community hospice
Dalton, GA
01.2021 - Current
- Developed and implemented policies and procedures for the Hospice program.
- Analyzed operational data to identify opportunities for improvement in patient care delivery processes.
- Managed the budgeting process for the Hospice program including monitoring expenditures and approving invoices.
- Supervised all personnel in the Hospice program including hiring, training, evaluating performance and implementing disciplinary actions as needed.
- Coordinated community outreach activities to increase awareness of hospice services available in the area.
- Conducted periodic audits of medical records to ensure compliance with regulatory standards.
- Established relationships with local hospitals, nursing homes and long term care facilities to facilitate referrals into the hospice program.
- Ensured that all regulatory requirements related to hospice operations were met or exceeded.
- Monitored patient satisfaction surveys to assess effectiveness of hospice services.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Operations manager
Community hospice
03.2017 - 12.2020
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted training sessions on new processes or products for internal staff members.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Negotiated contracts with vendors for services rendered or products purchased.
- Identified areas of opportunity for cost savings initiatives across departments.
Transition of care pharmacy TECHNICIAN
Hamilton medical center
02.2012 - 03.2017
- Completed home med recs for patients admitted to the hospital, assisted patients in filling out financial forms for prescription assistance, delivering discharge prescriptions to patients upon discharge
PHARMACY TECHNICIAN
CVS PHARMACY
12.2009 - 02.2012
- Entered drug orders, assisting pharmacist with dispensing medication, customer service, inventory, refilling pharmacy supplies as needed, assisting customers with pharmacy questions, problem solve, & insurance issues
Education
BBA - Business Administration
Belhaven
Dalton04-2025
Undergrad - Bs Biology
Dalton State College
01.2016
High school diploma -
North West High School
01.2008
Skills
- Report generation
- Expense reporting
- Multiple priorities management
- Healthcare regulations
- HIPAA compliance
- Payroll administration
- Budget management
- Supplies ordering
- Expense monitoring
- Reporting and documentation
- Leadership
- Verbal and written communication
- Operations management
Volunteer Experience
- City of Dalton Covid-19 Vaccine Task Force, 03/2021, 11/2022
- Covid-19 Vaccine Clinic at Dalton Convention Center, 01/2021, 11/2022
- Youth Group Leader, Christian Fellowship Assemblies of God, 01/2011, 12/2014, Working with kids from 6 to 10 years of age.
Certification
- CPhT (Certified Pharmacy Technician) since 2011
- One unit of Clinical Pastoral Education Training (CPE) since 08/2023
Timeline
Administrator
Community hospice
01.2021 - Current
Operations manager
Community hospice
03.2017 - 12.2020
Transition of care pharmacy TECHNICIAN
Hamilton medical center
02.2012 - 03.2017
PHARMACY TECHNICIAN
CVS PHARMACY
12.2009 - 02.2012
BBA - Business Administration
Belhaven
Undergrad - Bs Biology
Dalton State College
High school diploma -
North West High School
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