James Hughes
Kansas City,MO
Summary
Resourceful Network Engineer with 5 years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Engineer
Park Hill School District
Kansas City, MO
06.2020 - Current
- Ensure that the 30+ buildings within the District have secure network access.
- Maintain IP speakers, access points, switches, Palo Alto firewalls, Cisco Umbrella web filter, 5520 and 9800 WLCs, and the overall infrastructure of the District's network.
- Use programs including Panorama, Cisco Umbrella, Cisco Prime, Cisco DNA, Thousand Eyes, Informacast, Cisco ISE, Cisco Unity, Cisco Call Manager, Cisco Umbrella, and Cisco ACI.
- Configured and maintained Cisco Catalyst 9300 and 9400 switches. Also maintained Cisco 2960 switches.
- Setup Cisco IP phones for the district. Models include 8811, 8821, 8831, 8851, and 8865.
- Installed and maintain all 900+ Access points in the district. Models I work with are 4800, 3702, 9166, 9176.
Technology Support Specialist
Park Hill School District
Kansas City, MO
08.2016 - 06.2020
- Process and resolve tickets for three schools in the Park Hill District.
- Troubleshoot Phone problems with laptops, iPads, smart boards, and printers.
- Work in System Center, Configuration Manager and Active Directory.
- Repair and re-image computers as necessary.
- Worked with Network team installing access points throughout the school district.
- Worked in Cisco Prime to rename and map access points.
Technology Lead
Synetic Technologies
North Kansas City, MO
04.2016 - 08.2016
- Manage a team of 8 people from asset to sales.
- Maintain work flow quantity.
- Managed a project at Blue Valley School District to re-image over 2,500 computers with a team of 5 people.
Mac Technician
Synetic Technologies
North Kansas City, MO
11.2015 - 04.2016
- Customer Service Repair.
- Wipe all Apple products including MacBooks, iPads, Mac Pro and iMacs of Network Management all generations.
- Worked many detailed projects inside and outside the Mac department.
- Projects include: desktops and laptops for HP, Lenovo, Dell and Windows Surface.
Technology Coordinator
Fort Leavenworth USD 207
Leavenworth, KS
05.2014 - 11.2015
- Troubleshoot all printers and copiers from small desktop printers SCCM to large full office copier.
- Re-image Mac and Windows systems.
- Troubleshoot and maintain all educational technology; e.g Smart boards, projectors, Mac and Windows Active Directory Systems, auditorium equipment.
- Maintain Education Minecraft server.
Education
Bachalor’s Degree - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT05.2025
Network Administrator Course -
Centriq Training
Kansas City, MO01.2014
Skills
- Verbal and written communication
- Network operations
- Network monitoring and troubleshooting
- Technical support and incident response
- Cisco equipment expertise
- Microsoft SCCM and Active Directory
- Python programming
- Firewall management and endpoint security
- Linux administration
- Penetration testing
- Cybersecurity frameworks
- Two-factor authentication strategies
- Ethical hacking practices
- IP addressing and subnetting
- System administration and maintenance
- Web application security measures
- Encryption technologies
- Customer service excellence
- Technical troubleshooting skills
- Team collaboration
Certification
- Cisco Certified Network Associate (CCNA)
- EC-Council CEH (Certified Ethical Hacker)
- CompTia A+
- CompTia Project+
- CompTia Network+
- CompTia Security+
- CompTia Cysa+
- SSCP
References
References available upon request.
Timeline
Network Engineer
Park Hill School District
06.2020 - Current
Technology Support Specialist
Park Hill School District
08.2016 - 06.2020
Technology Lead
Synetic Technologies
04.2016 - 08.2016
Mac Technician
Synetic Technologies
11.2015 - 04.2016
Technology Coordinator
Fort Leavenworth USD 207
05.2014 - 11.2015
Bachalor’s Degree - Cybersecurity and Information Assurance
Western Governors University
Network Administrator Course -
Centriq Training
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