James Hull
Buckley,WA
Summary
Dynamic and results-driven professional with extensive experience at the Department of Interior - National Park Service. Proven expertise in customer service and data entry, enhancing visitor engagement and satisfaction. Recognized for implementing effective crowd management strategies, ensuring safety, and fostering teamwork to elevate the overall guest experience.
Professional in customer service with strong background in enhancing visitor experiences. Proven ability to handle guest interactions and address inquiries efficiently. Highly reliable, adaptable to changing needs, and committed to team collaboration and delivering results.
Diligent Supervisory Visitor Service Assistant with solid foundation in visitor services. Effectively managed guest interactions and resolved inquiries to enhance visitor experience. Demonstrated strong communication and problem-solving skills in fast-paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisory Visitor Service Assistant GS 0303-07
Department of Interior - National Park Service
10.2024 - Current
- Permanent Position, subject to furlough
- Participated in staff meetings to discuss best practices, stay updated on current exhibitions, and strategize improvements in visitor services operations.
- Maintained clean and organized public spaces, contributing to an enjoyable atmosphere for all guests.
- Supported gift shop operations, ensuring accurate transactions and efficient customer service.
- Helped coordinate group visits by managing reservations and providing necessary information to enhance their experience.
- Collaborated with team to effectively manage crowd flow during peak hours, creating a comfortable environment for visitors.
- Provided exceptional customer service to diverse audiences, addressing concerns promptly and professionally.
- Acted as a positive and professional representative of the venue, promoting its mission and values to all guests during their visit.
- Utilized knowledge of local attractions to provide personalized recommendations for visitors seeking additional activities outside the facility.
- Enhanced visitor experience by providing attentive and informed assistance throughout their visit.
- Streamlined visitor check-in process, improving overall guest satisfaction and reducing wait times.
- Assisted in maintaining visitor database, ensuring accuracy and confidentiality of personal information.
- Managed emergency situations calmly and efficiently while prioritizing visitor safety at all times.
- Collected valuable feedback from visitors through surveys or face-to-face interactions; shared insights with management for continuous improvement efforts.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
Supervisory Visitor Use Assistant GS 0303-06
Department of Interior - National Park Service
04.2002 - 10.2024
- Permanent Position - Subject to furlough
- Assisted in the training of new Visitor Use Assistants, sharing best practices to ensure consistent high-quality service across the team.
- Utilized strong communication skills to deliver clear instructions during emergency situations, ensuring guest safety.
- Provided excellent customer service, addressing visitor concerns and inquiries promptly and professionally.
- Served as a friendly point-of-contact for media personnel visiting the site, facilitating positive coverage that showcased park features prominently.
- Maintained detailed records on daily visitation numbers, enabling effective analysis of trends and patterns over time.
- Collaborated with fellow staff members to develop new strategies for increasing visitor attendance rates.
- Coordinated with park rangers and other on-site personnel to ensure efficient operations and seamless collaboration between departments.
- Participated in regular staff meetings to discuss visitor feedback and identify opportunities for improvement, driving continuous enhancement of the guest experience.
- Implemented innovative solutions to streamline parking procedures, reducing congestion during peak periods.
- Maintained a safe environment for visitors through proactive monitoring of park areas and enforcing regulations.
- Increased visitor awareness of park rules and guidelines by creating informative signage throughout the facility.
- Contributed ideas for updating park literature materials such as brochures or maps, resulting in more user-friendly content that enhanced visitor understanding.
- Enhanced visitor experience by providing accurate information about park facilities and activities.
- Contributed to team efforts in maintaining clean and organized public spaces, ensuring a positive atmosphere for all visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
Education
Bachelor of Arts - Outdoor Recreation
Eastern Washington University
Cheney, WA06-1996
Skills
- RBMS and Interagency Pass Sales
- Customer service expertise
- Visitor engagement
- Data entry proficiency
- First aid training
- Cash handling experience
- Strong interpersonal skills
- Wayfinding assistance
- Volunteer management
- Teamwork and collaboration
- Time management
- Listening skills
- Problem-solving abilities & Multitasking Abilities
- Clear & Effective communication
- Call answering and routing
- Decision-making
- Cash handling
- Safety procedures
- Team building
- Public safety
- Conflict resolution
- Complaint handling
- Professionalism
- Staff management & training
Certification
- [Area of certification] Training - [Timeframe]
Temporary Promotion, STAR Awards
Earned Temporary Promotion to GS07 in 2007
Earned multiple STAR and other awards in career due to excellent job performance
Timeline
Supervisory Visitor Service Assistant GS 0303-07
Department of Interior - National Park Service
10.2024 - Current
Supervisory Visitor Use Assistant GS 0303-06
Department of Interior - National Park Service
04.2002 - 10.2024
Bachelor of Arts - Outdoor Recreation
Eastern Washington University
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