Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Humes

Cambridge Springs,PA

Summary

Savvy IT specialist (INFOSEC) experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Signal Operations Support Specialist

US Army
12.2007 - 12.2023
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Assisted in development of system security protocols.

CNC Machine Operator

Meadville Forging Company
01.2006 - 11.2007
  • Properly loaded and unloaded materials in and out of machines.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.

Education

Bachelor of Science - Information Systems Security

American Military University
Charles Town
12.2020

Skills

  • Failure Resolution
  • Customer Relationship Management
  • Application Installations
  • Team Collaboration
  • Network Troubleshooting
  • Security Protocols
  • Remote Support
  • Attention to Detail

Certification

CompTIA A+ (2011) current

CompTIA Network+ (2013) current

CompTIA Security+ (2013) current

CompTIA CASP+ (2020)

Timeline

Signal Operations Support Specialist

US Army
12.2007 - 12.2023

CNC Machine Operator

Meadville Forging Company
01.2006 - 11.2007

Bachelor of Science - Information Systems Security

American Military University

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James Humes