Summary
Overview
Work History
Education
Skills
Timeline
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James Humphrey

St Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Rideshare Driver

Uber Technologies Inc.
03.2017 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Adhered to all safety regulations and traffic laws while driving.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Monitored traffic patterns and adjusted routes to minimize travel time.

Casino Poker Dealer/Supervisor of Operations

River City Casino / Ameristar Casino
10.2013 - 04.2020
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Trained new dealers in rules and operation of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.

Assistant Casino Shift Manager

Lumiere Casino
09.2007 - 09.2013
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Monitored gaming operations continuously to check on dealers and players.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Identified and removed players suspected of cheating in cards or other games.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Trained new gambling floor workers.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Monitored expenses, budgets and accounts to identify discrepancies.

Education

Business

Southwestern Illinois College
Belleville, IL

Skills

  • Customer Service
  • Route Planning and Documentation
  • Valid Driver's License
  • Clean Driving Record
  • Time, Mileage, and Fuel Tracking
  • Ability to Lift 50 Pounds
  • Customer Engagement
  • Customer Complaint Resolution
  • Inventory Control
  • Team Management
  • Staff Scheduling
  • Active Listening
  • Problem Resolution

Timeline

Rideshare Driver

Uber Technologies Inc.
03.2017 - Current

Casino Poker Dealer/Supervisor of Operations

River City Casino / Ameristar Casino
10.2013 - 04.2020

Assistant Casino Shift Manager

Lumiere Casino
09.2007 - 09.2013

Business

Southwestern Illinois College

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James Humphrey